Intetics

Intetics is a top custom software development company with 28 years of experience, offering high-quality software applications and AI/ML integration. They excel in various industries and provide global talent solutions for exceptional project outcomes.

Internet Software & Services

Information Technology

1K-5K (1100)

Founded 1995

93 open positions

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1007 | Technical Support Engineer (Tier 1 support)

6 hours, 16 minutes ago

Philippines

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

AWS Azure CSS GCP GraphQL gRPC JavaScript LLM OAuth Postman REST API SAML

Apply Now

Intetics

Internet Software & Services

1K-5K

Founded 1995

View All Jobs 93

Description

Answer customers’ technical questions and provide day-to-day product support.
Support customers via email, chat, and Zoom.
Manage multiple concurrent issues while meeting established SLAs.
Accelerate investigations and reduce ticket resolution time through live troubleshooting sessions.
Troubleshoot logs to identify errors, exceptions, and root causes.
Act as Incident Commander during service incidents and maintain status page updates.
Stay current on new platform features and product changes.
Collaborate internally to improve support processes and customer experience.
Create knowledge base articles, enablement materials, and automation workflows for common issues.
Communicate customer needs and product feedback to product management and engineering.
Participate in internal projects and initiatives.

Requirements

2+ years in a customer-facing technical role.
Bachelor’s degree in Computer Science or Engineering, or equivalent experience.
Strong analytical problem-solving and critical thinking skills.
Bias for action and a strong curiosity to learn.
Growth mindset and continuous learning orientation.
Interest in AI, agentic AI, LLMs, and automation.
Excellent oral and written communication skills.
Experience working in a fast-paced environment.
Advanced English proficiency.
Strong understanding of APIs, including REST, GraphQL, and gRPC.
Solid understanding of cloud foundations such as AWS, Azure, or GCP.
Familiarity with AI concepts including LLMs, embeddings, vector databases, and prompt engineering.
Strong familiarity with authentication methods such as SAML and OAuth.
Experience with databases and data integration principles.
Knowledge or proficiency in JavaScript and CSS.
Experience troubleshooting technical issues using tools such as Postman and HAR files.
Experience with iPaaS or automation platforms (preferred).
Cloud certifications such as AWS, Azure, or GCP (preferred).
Prior experience as a developer or software engineer (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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