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AI Engagement Manager

1 month, 1 week ago
Canada
Full-time
Lead
Program Manager
Artificial Intelligence and Machine Learning
Asana Confluence JIRA Looker Power BI Salesforce Tableau
Apply Now
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
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Description

  • Own the full AI engagement lifecycle from discovery through sustained workflow adoption as the partner’s single point of contact.
  • Drive engagement scope, timelines, milestones, and escalations while keeping cross-functional workstreams aligned.
  • Translate partner needs into an execution plan, track delivery rigorously, and surface risks early.
  • Oversee testing, feedback loops, adoption progress, and change management to ensure lasting workflow improvements.
  • Serve as the escalation point to ensure field learnings reach R&D and roadmap commitments are delivered.
  • Build reusable playbooks and scalable delivery frameworks for the pod.
  • Track engagement economics, including resource allocation, time spent per workstream, and cost-to-deliver across the portfolio.
  • Support go/no-go and prioritization decisions using cost and benefit signals.
  • Travel on-site to partner locations during key phases of engagement as a field-first role.

Requirements

  • 8+ years in technical project management, enterprise engagement management, or a related field.
  • Experience delivering complex, multi-stakeholder technical programs end to end for external enterprise clients.
  • Experience managing programs across the full software development lifecycle, including requirements definition, scoping, build, test, and launch.
  • Ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
  • Technical fluency to communicate credibly with engineering teams and understand AI/ML implementations and integration dependencies.
  • Experience building and maintaining engagement cost models and translating them into cost/benefit analysis.
  • Strong communication, organizational, and time management skills with excellent attention to detail.
  • Proficiency with Jira, Asana, Smartsheet, Confluence, Google Workspace, PowerPoint, and Google Slides.
  • Bachelor’s degree in Technology, Engineering, Business, or a related field, or equivalent practical experience.
  • Willingness to travel approximately 50% within North America.
  • Preferred: experience managing AI, data platform, or systems integration deployments at enterprise scale.
  • Preferred: background in retail tech, e-commerce, operations, or CPG.
  • Preferred: experience working across engineering, product, and commercial teams.
  • Preferred: familiarity with agentic AI platforms, LLM APIs, or RAG-based systems.
  • Preferred: familiarity with Salesforce, Tableau, Looker, Power BI, Miro, or Lucidspark.
  • Preferred: PMP or equivalent program management credentials.
  • Preferred: prior work in a forward-deployed, embedded, or startup environment.

Benefits

  • Base salary range of $185,000 to $195,000 CAD for candidates in Canada.
  • Highly market-competitive compensation and benefits.
  • Eligible for a new hire equity grant.
  • Eligible for annual refresh equity grants.
  • Flexible remote work through Instacart’s Flex First policy.
  • Remote role with hiring currently open in Ontario, Alberta, British Columbia, and Nova Scotia.

Interested in this position?

Apply directly on the company website

Apply Now

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