Director, People Operations

39 minutes ago
Full-time
Executive
Operations
Inovalon

Inovalon

Inovalon provides cloud-based platforms that facilitate a data-driven transformation in the healthcare industry, enabling organizations to enhance clinical outcomes and financial performance through advanced analytics and large-scale data interconnecti...

IT Services
1K-5K
Founded 1998

Description

  • Lead and develop the People Operations team and operating model, including shared services and HR operations.
  • Design, implement, and continuously improve HR operational processes and service delivery models.
  • Oversee employee lifecycle transactions such as onboarding, job changes, promotions, transfers, leaves, compensation changes, and offboarding.
  • Maintain HR data integrity, data quality standards, case management, ticket processing, and service delivery operations.
  • Establish and monitor KPIs and service metrics such as SLAs, resolution times, customer satisfaction, and first-contact resolution.
  • Ensure compliance with federal, state, and international employment regulations and support internal and external audits.
  • Partner with Legal, Compliance, Payroll, HR Business Partners, HR Technology, IT, and HRIT on process, systems, and risk management.
  • Own the ServiceNow HR Service Delivery platform roadmap, governance, enhancements, testing, and adoption.
  • Drive automation, self-service, workflow improvements, AI-enabled capabilities, and continuous process improvement.
  • Support M&A integration, restructuring, and organizational change initiatives.

Requirements

  • 10+ years of progressive HR experience.
  • 5+ years leading People Operations, HR Shared Services, HR Operations, HRIS, or HR Service Delivery organizations.
  • Proficiency in HRIS platforms and tools, with Oracle HCM preferred.
  • Intermediate or higher proficiency in PowerPoint and Excel.
  • Excellent interpersonal, oral, and written communication skills.
  • Strong organizational skills, attention to detail, and results-driven follow-up.
  • Strong judgment, problem-solving, and analytical skills.
  • Bachelor’s degree required.
  • Willingness to do hands-on work.
  • Authorized to work in the United States; no immigration sponsorship available for this US-based role.

Benefits

  • Base salary range of $132,000 to $185,000 USD.
  • Eligible for performance-based incentives.
  • Competitive benefits package.
  • Health insurance and life insurance.
  • Company-paid disability coverage.
  • 401(k) plan.
  • 18+ days of paid time off.

Interested in this position?

Apply directly on the company website

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