Manager, Talent Operations

1 week, 5 days ago
Full-time
Senior
Operations
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised

Description

  • Own and evolve the Talent Acquisition systems roadmap across ATS, sourcing tools, scheduling solutions, analytics, and workflow automation.
  • Ensure recruiting systems are configured to scale, integrate cleanly, and support recruiter, hiring manager, and candidate experience.
  • Identify, pilot, and scale AI and automation opportunities across the recruiting lifecycle.
  • Translate recruiter pain points into practical technology and process solutions that improve speed, quality, and consistency.
  • Evaluate build-versus-buy decisions and lead vendor assessments based on ROI, usability, security, integration, and long-term fit.
  • Recommend what to keep, optimize, consolidate, or sunset across the TA tech stack.
  • Drive initiatives that reduce administrative burden and increase recruiter capacity.
  • Partner with recruiting leaders to identify funnel friction and solve it at the systems or workflow level.
  • Serve as the primary Talent Acquisition Operations partner to HR Operations, IT, Security, Procurement, Finance, and Legal.
  • Lead cross-functional change management for systems, process, and tooling decisions.
  • Help shape the future operating model for Talent Operations and define team ownership, priorities, and accountability.
  • Coach and develop Talent Operations team members while building a more strategic and technical function.

Requirements

  • 6+ years of experience in Talent Operations, Recruiting Operations, People Systems, HR Technology, or a related field.
  • Experience owning or heavily influencing ATS strategy, recruiting systems, vendor evaluation, and process automation.
  • Strong technical fluency with recruiting tools, system integrations, AI agent building, workflow design, and reporting.
  • Demonstrated success assessing and implementing new technologies, especially AI-enabled tools.
  • Strong business judgment with the ability to weigh cost, complexity, scalability, and ROI.
  • Proven ability to lead cross-functional initiatives and influence through data and structured thinking.
  • Experience managing or mentoring team members and helping a function evolve through change.
  • Curious about where Talent Operations and AI are headed and strategic in future-state team and system design.
  • Technical enough to understand tooling, integrations, and automation opportunities.
  • Commercially minded in evaluating spend and vendor value.
  • Practical in translating ideas into real operating improvements.
  • Bold enough to challenge the status quo and move the function forward.

Benefits

  • Base salary range of $132,060 to $172,872 per year in the United States.
  • Eligibility for a performance-based bonus.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Paid Time Off (PTO) and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family building and compassionate leave, including fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption, or pregnancies.
  • Work-from-home reimbursement to support home office collaboration.

Interested in this position?

Apply directly on the company website

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