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Customer Success Manager

3 hours, 4 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Azure Confluence CRM Salesforce
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Incident IQ

Incident IQ

Incident IQ offers a comprehensive K-12 tech support and asset management platform that streamlines the management of hardware, software, and systems essential for modern classrooms, enhancing service delivery for school districts through features like...

Diversified Consumer Services
51-250
Founded 2016
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Description

  • Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, execution, and CRM tracking.
  • Lead onboarding for add-on products and coordinate handoffs with implementation and sales teams.
  • Manage and grow a portfolio of K-12 customer accounts through proactive communication and regular check-ins.
  • Develop expertise in Incident IQ products and educate customers on features, updates, and best practices.
  • Analyze usage and customer health data to identify trends and improve satisfaction, adoption, and retention.
  • Plan and deliver customer training sessions, webinars, and in-person meetings.
  • Represent customer feedback and needs to product and internal teams.
  • Coordinate with support to resolve customer issues promptly and effectively.

Requirements

  • Bachelor’s degree in Education, Business, or a related field.
  • 3–5 years of experience in customer success, account management, or a similar role, preferably in SaaS or K-12 education.
  • Ability to build and maintain strong, trust-based customer relationships.
  • Excellent time management, organization, communication, and interpersonal skills.
  • Strong problem-solving skills and ability to learn independently.
  • Ability to collaborate with Support, Implementation, Sales, Product, and Engineering teams.
  • Experience managing renewals preferred.
  • Experience with Incident IQ, Gainsight, Fathom, Azure DevOps, Confluence, Lattice, or Slack preferred.
  • Proficiency with Zoom and Google Workspace required.
  • Willingness to travel approximately 10%.

Benefits

  • Competitive salary based on experience.
  • Medical, dental, vision, and life insurance.
  • 401(k) match.
  • Paid time off (PTO).
  • Professional and personal growth opportunities.
  • Collaborative work environment with Atlanta-area office locations.
  • Work-life balance-focused workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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