Mid-Enterprise Customer Success Manager

3 weeks, 5 days ago
Full-time
Mid Level
Customer and Technical Support
Doppel

Doppel

Doppel is a next-gen brand protection platform that rapidly detects and takes down phishing and brand cyber attacks on trusted brands. Using cutting-edge AI technology, it safeguards against social media impersonations, NFT counterfeits, and digital ph...

Internet Software & Services
1-10
Founded 2022
$5M raised

Description

  • Manage a portfolio of mid-enterprise customers and build trust-based relationships across stakeholders.
  • Guide customers through onboarding, adoption, renewals, and ongoing value realization.
  • Monitor account health, identify risks, and take action to reduce churn.
  • Drive product adoption through training, enablement, and best-practice guidance.
  • Partner with Sales on upsell and expansion opportunities.
  • Lead business reviews and other customer conversations focused on impact, outcomes, and ROI.
  • Manage a high-volume book of business using scalable processes and tools.
  • Collaborate with Sales, Product, and Operations to deliver a seamless customer experience.
  • Share customer feedback and insights to influence product and operational improvements.

Requirements

  • 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS or cybersecurity role.
  • Ability to manage multiple accounts, prioritize effectively, and drive customer outcomes.
  • Excellent communication and relationship-building skills with technical and non-technical stakeholders.
  • Experience working at a startup or small company in a fast-moving, high-growth environment.
  • Experience using data-driven decision-making and tracking account health.
  • Proactive, accountable, resourceful, and adaptable approach to problem-solving.
  • Customer-first mindset with urgency, ownership, and a bias toward action.
  • Authorization to work in the applicable territory; visa sponsorship is not currently available.

Benefits

  • Base salary of $100,000–$110,000, commensurate with experience and location.
  • Commission opportunities.
  • Equity participation.
  • Comprehensive benefits.
  • Equal opportunity employer with reasonable workplace accommodations.

Interested in this position?

Apply directly on the company website

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