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Senior Manager, Provider Success- Southeast Region

3 weeks, 4 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 23

Description

  • Execute the national provider success strategy across assigned Southern markets.
  • Own regional provider satisfaction, engagement, retention, issue resolution, and adoption outcomes.
  • Lead, coach, and develop Regional Directors of Operations and Account Managers.
  • Build and maintain executive-level relationships with key provider partners.
  • Guide account-level tactics, daily prioritization, staffing, and resource allocation.
  • Identify and remove market-specific workflow, implementation, and operational barriers.
  • Monitor regional performance, risks, and opportunities and escalate systemic issues to national leadership.
  • Partner with Clinical, Network, Growth, and Operations leaders to coordinate execution.

Requirements

  • Bachelor’s degree in Healthcare Administration, Business, Public Health, or a related field; Master’s preferred.
  • 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
  • 4+ years of experience with Medicare Advantage, ACOs, or other risk-bearing health plan models.
  • Experience defining and guiding account-level strategy for provider-facing or field-based teams.
  • Strong experience in operational design, process improvement, and change management.
  • Proven ability to lead and influence direct and indirect teams.
  • Experience working with and influencing primary care providers.
  • Must reside in Alabama, North Florida, Tennessee, Mississippi, or West Virginia.
  • Experience supporting multi-state provider operations preferred.
  • Strong analytical skills and experience partnering with technology or product teams preferred.

Benefits

  • Base salary range of $146,200–$190,000 USD.
  • Equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
  • Medical, dental, and vision insurance.
  • Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first work culture with office setup reimbursement and monthly cell phone and internet stipends.
  • Professional development funding, learning programs, mentorship, and performance feedback.
  • Employee Stock Purchase Plan with discounted equity opportunities.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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