Patient Success Manager

3 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised

Description

  • Manage a portfolio of patients and help them successfully begin Kaia therapy.
  • Explain the program clearly and empathetically while addressing patient questions and concerns.
  • Communicate with patients by phone, email, and messaging, proactively following up when support is needed.
  • Coordinate with doctors’ practices and health insurers as required.
  • Maintain accurate patient statuses and records in the CRM.
  • Help shape patient-support processes as an early member of the German team.

Requirements

  • Native-level German proficiency (C2).
  • 2+ years of experience in a phone-based, target-driven role such as sales, customer success, patient success, or patient coordination.
  • Proven record of meeting individual targets and motivation to work with performance-based compensation.
  • Empathy and patience when supporting patients with chronic pain, including those less comfortable with digital tools.
  • Strong organizational skills and experience using a CRM such as HubSpot or Salesforce.
  • Openness to using new tools and technology in daily work.
  • Demonstrated AI proficiency at least at Sword’s Explorer level, using AI regularly to improve personal productivity.

Benefits

  • Total compensation range of $33,000–$95,000 USD, including base, variable compensation, and potential equity value.
  • Highly uncapped variable compensation tied to the number of patients successfully starting therapy.
  • Potential equity or stock options where applicable.
  • Compensation may be adjusted based on impact and performance.
  • Additional benefits are available, with details varying by country.

Interested in this position?

Apply directly on the company website

Apply Now

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