Customer Success Manager

3 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Compliancy Group

Compliancy Group

Compliancy Group offers automated healthcare compliance software with expert guidance, simplifying HIPAA compliance for organizations of all sizes.

Internet Software & Services
51-250
Founded 2005
$75M raised

Description

  • Serve as the primary contact for a pooled portfolio of core accounts.
  • Drive proactive, repeatable client engagement to increase platform adoption and demonstrate value before renewal.
  • Monitor account health and address engagement or satisfaction risks early.
  • Partner with Sales by identifying appropriate expansion opportunities.
  • Work with Finance to resolve payment disputes, escalations, and account issues.
  • Collaborate with Support and Product to advocate for customer needs and improve customer experience processes.
  • Direct clients to appropriate resources for commercial conversations without owning sales activities.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
  • Strong organizational skills and the ability to manage a high volume of accounts consistently.
  • Excellent communication, relationship-building, and customer-first skills.
  • Goal-oriented approach, particularly toward retention and satisfaction targets.
  • Ability to collaborate effectively with Finance, Product, and Support teams.
  • Experience with a subscription-based or SaaS business model preferred.
  • Healthcare or healthcare compliance experience preferred.
  • Bachelor’s degree or equivalent professional experience welcomed.

Benefits

  • Remote position based in the USA.
  • Salary of $75,000–$82,000 per year.
  • Competitive base salary plus performance bonus tied to gross retention rate.
  • Additional financial incentives for identifying expansion opportunities.
  • Extensive onboarding and ongoing professional development.
  • Medical, dental, vision, 401(k) with company match, and generous PTO.
  • Transparent, collaborative culture focused on customer impact.

Interested in this position?

Apply directly on the company website

Apply Now

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