Partner Success Manager

7 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised

Description

  • Manage a book of several hundred partners and customers to maintain and grow accounts while minimizing churn.
  • Serve as a trusted advisor to partners and help deliver solutions that increase customer satisfaction and partner adoption.
  • Build and maintain strong relationships with multiple contacts within assigned partner organizations.
  • Collaborate with sales, marketing, and internal team members to support partner retention, expansion, and satisfaction goals.
  • Devise creative ways to engage partners through training, education, and empowerment.
  • Support partner business objectives by helping them deliver cybersecurity through the Huntress platform.
  • Drive business efforts related to renewals, loyalty, expansion, and partner satisfaction.

Requirements

  • 2+ years of experience in a partner-facing role, ideally in sales or customer success.
  • Knowledge of the MSP space is a plus, preferably in the cybersecurity industry.
  • Experience using Salesforce or a similar CRM.
  • Strong written and verbal communication skills with the ability to engage customers and partners professionally.
  • Strong organizational skills and the ability to work in a hyper-growth environment.
  • Ability to manage multiple priorities and a large book of business.
  • Strong ability to execute customer success strategies and initiatives across all accounts.
  • Strong bias to action and the ability to get things done efficiently and effectively.

Benefits

  • €51,200 base salary with €64,000 on-target earnings plus equity.
  • 100% remote work environment.
  • New starter home office setup allowance of €480.
  • Generous personal leave entitlements.
  • Digital monthly reimbursement of €111.
  • Travel to the US 1-2 times per year for company events.
  • Pension.
  • Access to the BetterUp platform for coaching and personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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