Account Manager I

1 month ago
Full-time
Junior
Customer and Technical Support
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised

Description

  • Act as a trusted advisor to customers and deliver solutions that increase satisfaction and adoption.
  • Own and grow relationships with multiple contacts inside assigned customer accounts.
  • Drive renewals, upsell, and cross-sell opportunities across the book of business.
  • Partner with reseller, VAR, and other third-party stakeholders when they are part of the customer motion.
  • Contribute to team goals for retention, expansion, and customer satisfaction.
  • Develop creative engagement approaches that help customers achieve stronger adoption and better outcomes.
  • Work cross-functionally with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
  • Maintain accurate CRM records, document customer activity, and keep next steps and opportunities moving forward.

Requirements

  • 3+ years of experience in account management, direct customer sales, or a similar post-sales/commercial role.
  • Experience managing direct customer relationships in partner-influenced, reseller, or VAR-supported motions.
  • Strong experience in SaaS, preferably in the cybersecurity industry.
  • Experience with Salesforce or similar CRM platforms.
  • Confidence building relationships with both customers and partners.
  • Strong bias to action and the ability to execute efficiently and effectively.
  • Ability to manage multiple stakeholders and communicate clearly across internal and external teams.
  • Commercial curiosity and sound judgment in balancing customer outcomes with business growth.

Benefits

  • Fully remote work.
  • At least one annual trip to the US for Summer Summit, plus additional local events in Australia.
  • $800 AUD new starter home office setup reimbursement.
  • 12 weeks of paid parental leave for both primary and secondary carers.
  • $185 AUD monthly digital allowance for personal phone and internet costs.
  • $40 AUD monthly home office tech stipend to upgrade or replace equipment.
  • Subsidized private health insurance through the preferred provider.
  • Stock options for all full-time employees.
  • Access to the BetterUp platform for coaching and personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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