Account Manager I

6 days, 6 hours ago
Full-time
Junior
Customer and Technical Support
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised

Description

  • Act as a trusted advisor to customers and deliver solutions that increase satisfaction and adoption.
  • Own and grow relationships with multiple contacts inside assigned customer accounts.
  • Drive renewals, upsell, and cross-sell opportunities across the book of business.
  • Partner with reseller, VAR, and other third-party stakeholders when they are part of the customer motion.
  • Contribute to team goals for retention, expansion, and customer satisfaction.
  • Develop creative engagement approaches that help customers achieve stronger adoption and better outcomes.
  • Work cross-functionally with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
  • Maintain accurate CRM records, document customer activity, and keep next steps and opportunities moving forward.

Requirements

  • 3+ years of experience in account management, direct customer sales, or a similar post-sales/commercial role.
  • Experience managing direct customer relationships in partner-influenced, reseller, or VAR-supported motions.
  • Strong experience in SaaS, preferably in the cybersecurity industry.
  • Experience with Salesforce or similar CRM platforms.
  • Confidence building relationships with both customers and partners.
  • Strong bias to action and the ability to execute efficiently and effectively.
  • Ability to manage multiple stakeholders and communicate clearly across internal and external teams.
  • Commercial curiosity and sound judgment in balancing customer outcomes with business growth.

Benefits

  • Fully remote work.
  • At least one annual trip to the US for Summer Summit, plus additional local events in Australia.
  • $800 AUD new starter home office setup reimbursement.
  • 12 weeks of paid parental leave for both primary and secondary carers.
  • $185 AUD monthly digital allowance for personal phone and internet costs.
  • $40 AUD monthly home office tech stipend to upgrade or replace equipment.
  • Subsidized private health insurance through the preferred provider.
  • Stock options for all full-time employees.
  • Access to the BetterUp platform for coaching and personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Renewal Specialist

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Renewal Specialist to manage and drive timely customer renewals for its Commercial/SMB business while helping retain customers and support expansion across cross-functional teams.

CRM Salesforce
5 hours, 40 minutes ago

Director, Client Partnerships

Zeta Global 1K-5K Media

Zeta Global is hiring a Director of Client Partnerships in Paris to expand its presence across the French and EMEA markets by growing client relationships and driving media campaign sales.

Social Media Marketing
5 hours, 40 minutes ago

Area Account Manager (Manila based)

Agoda 10K-50K Consumer Services

Agoda is hiring an Area (Account) Manager for the Philippines to lead the regional account management team, improve supply quality, and expand the company’s hotel footprint through strategic partner management.

E-commerce
5 hours, 40 minutes ago

Starlink Enterprise Account Lead, Latin America

SpaceX 10K-50K Aerospace & Defense

SpaceX is hiring a Starlink Enterprise Account Lead in Latin America to manage enterprise customer relationships from contract signature through activation, retention, and revenue growth.

CRM
5 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers