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Technical Support Engineer (Integrations & Product) | SpringWater team | Based in Europe

1 hour, 17 minutes ago
Poland, Romania, Europe, Lithuania
Full-time
Junior
Implementation Engineer
Software Development
Affiliate Marketing CSS HTML JavaScript React REST API Ruby Ruby on Rails Vue.js
Apply Now
Hostinger

Hostinger

Hostinger provides a comprehensive range of web hosting services, including shared hosting, VPS, and cloud plans, designed to help individuals and businesses establish and manage their online presence effectively.

IT Services
251-1K
Founded 2004
View All Jobs 34

Description

  • Troubleshoot integration issues, including tracking and API problems, and review customer implementations to guide technical setups.
  • Develop and maintain integrations with third-party platforms to ensure reliable connectivity across customer tech stacks.
  • Respond to customer inquiries via chat and email with clear, empathetic support.
  • Join customer calls or screenshares when issues require deeper investigation.
  • Reach out to new customers when needed to help them get started with the product.
  • Maintain and improve help center content, API documentation, integration guides, articles, tutorials, and video walkthroughs.
  • Become a knowledgeable expert on FirstPromoter and the broader affiliate and referral marketing space.
  • Share structured customer feedback with product and development teams.
  • Collaborate with engineers and customer success on shared priorities.

Requirements

  • 1+ years of experience in a customer-facing technical role, preferably at a SaaS company.
  • Strong front-end skills with proficiency in JavaScript, HTML, and CSS.
  • Good understanding of REST APIs and browser developer tools for debugging integration issues.
  • Fluent written and spoken English with a clear, professional, and warm communication style.
  • Ability to quickly understand complex user flows and work confidently across different software applications and environments.
  • Self-directed, reliable, and proactive approach to identifying and solving problems.
  • Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows is a plus.
  • 1-2 years of experience with React or Vue is preferred.
  • Ruby/Rails or other server-side experience is preferred.
  • Experience with Intercom is preferred.

Benefits

  • Gross salary of 3000-5000 EUR/month, depending on experience and skills.
  • Remote-first work setup.
  • High-impact ownership in a small team with direct visibility to leadership.
  • High autonomy over your domain with the trust and resources to execute well.
  • Learning budget and support for professional growth.
  • Flat structure with direct access to decision-makers.

Interested in this position?

Apply directly on the company website

Apply Now

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