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Endpoint Systems Engineer (L2)

2 months, 3 weeks ago
Philippines
Full-time
Mid Level
Systems Engineer
DevOps and Infrastructure
PowerShell
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 35

Description

  • Perform endpoint patching and updates for client systems using Kaseya VSA.
  • Manage operating system and application patch deployment through Microsoft Intune.
  • Support patching activities in Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
  • Generate and maintain patch compliance reports to support security and compliance standards.
  • Deploy, update, and manage third-party applications across endpoint devices.
  • Use PowerShell scripting to automate endpoint tasks and resolve recurring issues.
  • Handle incidents, service requests, and patch-related issues through the ConnectWise ticketing system.
  • Work independently on L2-level tasks and escalate complex issues when appropriate.
  • Maintain endpoint documentation and asset visibility using Liongard.
  • Assist with remediating the existing backlog of Liongard deployments, including fixing failed inspections, re-establishing connections, and validating asset data.

Requirements

  • 3–5 years of experience in endpoint management, systems engineering, or desktop support roles.
  • Strong hands-on experience with endpoint patching and update management.
  • Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM.
  • Familiarity with ConnectWise or similar ITSM/ticketing platforms.
  • Working knowledge of PowerShell scripting.
  • Strong troubleshooting, documentation, and communication skills.
  • Ability to work independently in an L2 capacity with minimal supervision.
  • Experience working in a Managed Services Provider (MSP) environment (preferred).
  • Previous experience with Liongard, particularly asset management and remediation (preferred).
  • Exposure to patch compliance reporting and audit support, with understanding of endpoint security best practices (preferred).

Benefits

  • Work-from-home setup.
  • Opportunity to work with a diverse team and international clients.
  • Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
  • Health Maintenance Organization (HMO) coverage.

Interested in this position?

Apply directly on the company website

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