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Endpoint Systems Engineer (L2)

4 months, 1 week ago
Philippines
Full-time
Mid Level
Systems Engineer
DevOps and Infrastructure
PowerShell
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Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 29

Description

  • Perform endpoint patching and updates for client systems using Kaseya VSA.
  • Manage operating system and application patch deployment through Microsoft Intune.
  • Support patching activities in Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
  • Generate and maintain patch compliance reports to support security and compliance standards.
  • Deploy, update, and manage third-party applications across endpoint devices.
  • Use PowerShell scripting to automate endpoint tasks and resolve recurring issues.
  • Handle incidents, service requests, and patch-related issues through the ConnectWise ticketing system.
  • Work independently on L2-level tasks and escalate complex issues when appropriate.
  • Maintain endpoint documentation and asset visibility using Liongard.
  • Assist with remediating the existing backlog of Liongard deployments, including fixing failed inspections, re-establishing connections, and validating asset data.

Requirements

  • 3–5 years of experience in endpoint management, systems engineering, or desktop support roles.
  • Strong hands-on experience with endpoint patching and update management.
  • Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM.
  • Familiarity with ConnectWise or similar ITSM/ticketing platforms.
  • Working knowledge of PowerShell scripting.
  • Strong troubleshooting, documentation, and communication skills.
  • Ability to work independently in an L2 capacity with minimal supervision.
  • Experience working in a Managed Services Provider (MSP) environment (preferred).
  • Previous experience with Liongard, particularly asset management and remediation (preferred).
  • Exposure to patch compliance reporting and audit support, with understanding of endpoint security best practices (preferred).

Benefits

  • Work-from-home setup.
  • Opportunity to work with a diverse team and international clients.
  • Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
  • Health Maintenance Organization (HMO) coverage.

Interested in this position?

Apply directly on the company website

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