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PSO Technical Project Engineer

1 month ago
Mexico, Philippines
Full-time
Senior
Implementation Engineer
Project and Program Management
HIPAA
Apply Now
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250
View All Jobs 30

Description

  • Lead full-cycle implementation projects from kickoff through go-live and hypercare, typically over 30–90 days.
  • Own and manage 1–2 concurrent client implementations depending on workload.
  • Conduct project scoping, requirements gathering, and solution design with clients.
  • Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, and Dialpad.
  • Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing.
  • Support integration and configuration of APIs and connected systems where applicable.
  • Facilitate client onboarding sessions, training, and implementation workshops.
  • Serve as the primary point of contact for clients throughout the implementation lifecycle.
  • Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success.
  • Create and maintain implementation documentation, onboarding guides, and technical playbooks.

Requirements

  • Experience with CCaaS and/or UCaaS platforms such as Zoom, Genesys, Five9, Dialpad, or similar systems.
  • Strong understanding of system configuration, telephony setup, and call flow design.
  • Experience with integrations, APIs, and technical implementation workflows.
  • Background in SaaS onboarding, technical consulting, or implementation engineering.
  • Strong problem-solving and systems-thinking mindset.
  • Ability to manage complex implementation timelines and multiple stakeholders.
  • Highly organized with strong attention to detail.
  • Comfort troubleshooting technical issues during live implementations.
  • Strong English communication skills; fluent English is required.
  • Confident leading client-facing calls, workshops, and training sessions.
  • Ability to work independently in a remote, cross-functional environment.
  • Strong documentation skills and ability to translate technical work into clear processes.
  • Experience designing or managing backend workflows for operational processes is a plus.
  • Familiarity with automation testing and data extraction from PDFs or other structured documents is a plus.
  • Experience working in startup or remote operations environments is a plus.
  • Exposure to HIPAA-compliant processes or healthcare operational workflows is a plus.

Benefits

  • Permanent remote work flexibility.
  • Paid Time Off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.
  • A supportive, development-focused work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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