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Technical Support Engineer

1 hour, 11 minutes ago
Mexico, Argentina
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Datadog Generative AI JSON Machine Learning Postman SQL
Apply Now
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013
View All Jobs 15

Description

  • Independently diagnose complex system failures through log analysis and database debugging.
  • Own the investigation of reported issues and turn anomalies into actionable bug reports.
  • Translate technical blockers into clear business impact updates for stakeholders and Tier 1 support.
  • Write decision trees and troubleshooting workflows that help others resolve lower-tier issues.
  • Use GenAI tools to summarize logs, explain application logic, and draft SQL queries.
  • Identify recurring system issues and escalate broader platform friction points with data-backed summaries.
  • Explain investigation methods and findings to Tier 1 colleagues to improve team capability.
  • Collaborate with engineering by providing high-fidelity bug validations that streamline the fix cycle.

Requirements

  • 2–5 years of experience in technical support engineering or platform enablement.
  • Proficiency with log analysis tools such as Datadog and Observe.
  • Strong SQL skills for database debugging.
  • Ability to manually test APIs using Postman or cURL and validate JSON payloads.
  • Experience using Browser DevTools to diagnose client-side failures.
  • Ability to navigate source code and correlate application logic with backend logs.
  • Self-starter who can prioritize a high volume of triage tasks and long-term process improvements.
  • Experience using GenAI tools such as Gemini, Claude, or GitHub Copilot for scripting and log summarization.
  • Strong communication skills with the ability to explain technical issues and business impact clearly.

Benefits

  • Unlimited PTO.
  • Medical benefit contributions in accordance with local laws and the type of employment agreement.
  • Remote work based in Argentina or Mexico.
  • Full-time employment.
  • Compensation of $40,000 - $48,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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