Counselor Administrative Referral

50 minutes ago
Full-time
Senior
HR and Recruiting
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945

Description

  • Manage Administrative Referral cases from intake through completion, including documentation and follow-up.
  • Conduct telephonic triage and assessments involving behavioral health, substance use, relationship, and work-life concerns.
  • Provide immediate support, coaching, and training based on member needs.
  • Coordinate provider referrals and complete session authorizations.
  • Connect members with financial, legal, personal assistance, and work-life resources.
  • Consult with Human Resources professionals and supervisors regarding employee concerns, HR practices, and applicable policies.
  • Make clinical determinations consistent with company risk policies and member and organizational interests.
  • Maintain accurate, timely, and professional case documentation.
  • Research appropriate services, providers, and community resources.
  • Support colleagues with case management, case completion, and follow-up activities.

Requirements

  • Master’s degree in social work, psychology, counseling, or a related behavioral health field, or equivalent education and professional Human Resources experience.
  • At least five years of experience in Employee Assistance Program counseling, clinical behavioral health, or a professional Human Resources role.
  • Strong assessment, triage, immediate-support, research, and case management skills.
  • Knowledge of general Human Resources standards and practices.
  • Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
  • Understanding of HIPAA requirements and proper handling of Protected Health Information.
  • Intermediate proficiency with Microsoft Office and Windows-based applications.
  • Strong communication, consultation, organization, judgment, and documentation skills.
  • PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
  • An active, current, unrestricted professional license may be required based on geographic assignment and responsibilities.

Benefits

  • Pay range of $66,500–$92,000, commensurate with experience and location.
  • Employee Assistance Program and related professional support resources.
  • Applications are currently accepted, with interviews expected to begin after October 1, 2026.
  • Equal opportunity employer with consideration for qualified applicants regardless of legally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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