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Senior Solutions Architect

1 month, 1 week ago
United Kingdom, Luxembourg
Full-time
Senior
Solutions Architect
Software Development
CRM HubSpot JSON Microservices Microsoft Dynamics 365 OAuth REST API Salesforce SQL
Apply Now
Hootsuite

Hootsuite

Hootsuite is the world's most widely used social media management tool, offering scheduling, content creation, analytics, and social listening in one platform. It helps businesses manage social media campaigns across multiple networks with advanced fea...

Media
10K-50K
Founded 2008
$315M raised
View All Jobs 18

Description

  • Participate in strategic client and prospect meetings and discovery workshops to understand business objectives, tools, and constraints.
  • Challenge and refine client requirements and propose pragmatic solutions aligned to platform capabilities.
  • Explain complex technical concepts in simple language to senior business stakeholders.
  • Advise on social data architecture, governance, workflow design, and integration strategy during RFPs and RFIs.
  • Lead the design of end-to-end solutions using core platform capabilities and external system integrations.
  • Translate integration requirements such as APIs, webhooks, SSO, data sync, and custom workflows into user-centric solution designs.
  • Produce architecture artefacts including solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
  • Evaluate feasibility, risks, and trade-offs across solution approaches while balancing speed, robustness, and scalability.
  • Translate client and operational needs into actionable briefs for Product and Engineering, including requirements, constraints, and acceptance criteria.
  • Work with Product and Engineering to validate designs, prioritize requirements, and guide build-versus-configure-versus-integrate decisions.
  • Support implementation teams as the design authority and review technical configurations and integration setups.
  • Define reusable standards, patterns, templates, reference architectures, and integration playbooks for future projects.

Requirements

  • Extensive experience in a Solutions Architect, Solutions Engineer, Solutions Consultant, Technical Consultant, or similar role in a SaaS or digital platform environment.
  • Strong experience with integration-heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
  • Experience with CRM, contact centre or ticketing tools, marketing automation, CDP/DMP, data warehouses, or BI tools.
  • Background in social media, digital marketing, or customer care platforms is a strong plus, ideally with tools such as Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, or Talkwalker.
  • Proven ability to bridge business stakeholders and technical teams, ideally within a Solutions, Professional Services, or Customer Success organization.
  • Solid understanding of modern web and SaaS architectures, including RESTful APIs, webhooks, OAuth/SSO, microservices, and event-driven workflows.
  • Ability to read API documentation, reason about data models, and define integration patterns such as batch versus real-time, push versus pull, error handling, and monitoring.
  • Comfort discussing technical topics with engineers, including data structures, rate limits, and performance considerations.
  • Familiarity with data concepts such as data mapping, normalization, basic SQL, or BI concepts.
  • Strong ability to translate technical possibilities and limitations into clear business impacts and trade-offs.
  • User- and value-oriented mindset with the ability to explain who a solution is for, what changes, and how success is measured.
  • Comfort working in a fast-moving environment with evolving requirements while maintaining architectural rigor.
  • Demonstrated customer focus and desire to proactively help internal and external customers meet their needs.
  • Strong open communication skills, both written and verbal, with active listening and clarification when needed.
  • Strong collaboration and teamwork skills with a dependable, results-oriented approach.
  • Applicants must be located in London, England, United Kingdom or Luxembourg, Luxembourg.

Benefits

  • Flexible remote work arrangement under Hootsuite’s distributed workforce strategy.
  • Open to applicants located in London, England, United Kingdom or Luxembourg, Luxembourg.
  • Accommodations provided upon request during all aspects of the selection process.
  • AI-supported recruitment process with human final hiring decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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