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Resident Architect- LATAM

2 months, 2 weeks ago
Brazil
Full-time
Senior
Solutions Architect
Software Development
AWS Azure CircleCI GCP GitHub Actions Go Helm Java JavaScript Kubernetes .NET OpenTelemetry Python Ruby Terraform
Apply Now
Honeycomb.io

Honeycomb.io

Honeycomb.io provides a comprehensive observability platform designed for engineers to effectively debug and monitor distributed services, including microservices and serverless applications, facilitating collaborative problem-solving and enhancing ove...

Internet Software & Services
51-250
Founded 2016
$149M raised
View All Jobs 10

Description

  • Lead customers in applying Honeycomb and observability practices to achieve technical and business goals.
  • Partner with Customer Success Managers and Account Executives on executive- and technical-level customer conversations.
  • Advise customers on telemetry schema design, data modeling, and long-term queryability of event data.
  • Become a subject-matter expert in sampling and Honeycomb’s Refinery sampling operations.
  • Teach, coach, and mentor engineering teams and leaders on observability, SRE concepts, and instrumentation best practices.
  • Help customers establish and evolve telemetry ownership, standards, naming conventions, documentation, and attribution practices.
  • Troubleshoot complex technical and sociotechnical customer issues that span traditional support and engineering boundaries.
  • Create reusable technical content such as trainings, talks, blog posts, white papers, demos, and reference architectures.
  • Represent the voice of the customer in internal meetings with Engineering and Product Management.
  • Stay current on Honeycomb’s products and the broader observability ecosystem.

Requirements

  • Deep understanding of OpenTelemetry, including its projects, components, SDKs, and ecosystem.
  • Strong intuition for telemetry data modeling, schema quality, cardinality, and long-term queryability.
  • Ability to understand application architecture and instrumentation needs well enough to guide others effectively.
  • Working knowledge of AWS, GCP, or Azure.
  • Experience with Infrastructure-as-Code and deployment tools such as Terraform, Kubernetes, and Helm.
  • Experience with CI/CD platforms and practices such as CircleCI or GitHub Actions.
  • Previous experience in software development or system operations, with a strong preference for experience on distributed systems at scale.
  • Fluency in at least one of Ruby, Python, Go, JavaScript, Java, or .NET.
  • Familiarity with multiple languages and/or frameworks is a strong plus.
  • Excellent written and verbal technical communication skills, with the ability to tailor messaging for engineers and technical leadership.
  • Bonus: Previous experience in Customer Success, Technical Account Management, Sales Engineering, or Consulting.
  • Bonus: Deep understanding of distributed tracing concepts such as context propagation, sampling, and visualization.
  • Bonus: Experience helping engineering organizations define observability standards, tagging taxonomies, or telemetry governance practices.
  • Bonus: Public speaking experience, including conference talks, internal tech talks, or webinars.

Benefits

  • Generous equity with an employee-friendly stock program.
  • Transparent pay based on levels relative to experience.
  • Unlimited PTO.
  • Distributed-first remote work culture.
  • Home office, co-working, and internet stipend.
  • Full benefits coverage for employees, with additional coverage available for dependents.
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood.
  • Annual development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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