Home Care Consultant

1 hour, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised

Description

  • Manage a high volume of inbound and outbound calls with potential clients and their families.
  • Listen to client needs and match them with appropriate care solutions.
  • Communicate service options clearly, ask for commitment, and schedule follow-up consultations.
  • Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
  • Use CRM tools such as Salesforce to track activity and follow up consistently.
  • Engage with clients by phone, email, chat, and text as needed.
  • Maintain quality, empathy, and accuracy across all customer interactions.
  • Work a set schedule that includes every fourth weekend and required evening/weekend coverage.

Requirements

  • 3+ years of phone-based sales or customer service experience, including inbound and outbound calls.
  • Bachelor’s degree or equivalent professional experience required.
  • Experience in a high-volume call center environment.
  • Ability to thrive in a metrics-driven environment and meet goals.
  • Empathetic communication style with the ability to balance compassion and sales execution.
  • Experience working remotely, managing time effectively, and staying connected to a virtual team.
  • Experience in home care, healthcare, or senior services is a strong plus.
  • Availability to work evenings and weekends, including every fourth weekend.
  • Mandatory attendance for the initial three-week virtual training period, Monday through Friday, 9:00 am–5:00 pm Central Time, with active on-camera participation.

Benefits

  • Hourly pay range of $19.90–$22.10.
  • Tiered monthly bonus structure based on achievement of sales targets, with at least $300 at 100% target.
  • Equity and 401(k) with up to a 4% match.
  • Medical, dental, and vision coverage, including zero-cost employee plans.
  • Employer-paid short-term disability, long-term disability, and life insurance, with a voluntary additional life insurance option.
  • Generous time off program.
  • Employee Assistance Program, including mental health benefits.
  • Wellness program and discount program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IT Operations Specialist

Unity 5K-10K Internet Software & Services

Unity is hiring an IT Specialist to support its global workforce by keeping internal technology systems running smoothly and ensuring employees have reliable digital tools to do their work.

Cisco macOS Network Security
1 hour, 1 minute ago

Receivables Support Representative (Remote)

Pavago IT Services

Receivables Support Representative at Pavago manages past-due accounts, resolves billing discrepancies, and coordinates payment follow-up in a fast-paced remote role supporting receivables operations.

Salesforce
1 hour, 47 minutes ago

Full - Time Customer Service Representative (Remote AZ)

Oscar 1K-5K Insurance

Oscar is hiring a remote Full-Time Customer Service Representative in Arizona to support member and provider services for its health insurance operations through high-volume customer interactions and back-office work.

1 hour, 53 minutes ago

Content Analyst

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Content Analyst to support its Content Operations team in building and maintaining financial content for transactions and funding rounds using AI-driven ingestion, extraction, and quality processes.

LLM
2 hours, 4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers