Receivables Support Representative (Remote)

2 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Investigate billing questions, account setup issues, and customer concerns raised through collections activity, inbound inquiries, or internal referrals.
  • Open, manage, update, and close Salesforce cases for receivables-related customer interactions.
  • Document investigations, resolutions, customer communications, and commitments thoroughly in Salesforce.
  • Execute outbound collections by phone and email to secure payment or payment commitments from past-due customers.
  • Maintain a disciplined follow-up cadence until billing issues and delinquent balances are resolved.
  • Identify root causes of invoicing and account setup problems and correct underlying issues to prevent recurrence.
  • Collaborate with service, installation, and internal operations teams to resolve complex invoicing obstacles.
  • Track receivables compliance metrics and contribute to weekly reviews with root-cause findings and improvement ideas.
  • Create SOPs or data projects when recurring issues reveal broader operational trends.
  • Work to convert customers to auto-pay and reduce future delinquency.

Requirements

  • Experience in receivables, collections, billing support, or customer account management roles.
  • Proven ability to manage high-volume customer communication by phone and email.
  • Strong problem-solving and analytical skills to identify and resolve billing issues.
  • Proficiency in Salesforce or similar CRM systems for case management and documentation.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to manage competing priorities.
  • Experience working in a structured collections or accounts receivable environment is preferred.
  • Background collaborating with service, installation, or operations teams is preferred.
  • Experience driving auto-pay adoption or reducing delinquency risk is preferred.
  • Familiarity with root-cause analysis and process improvement initiatives is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned to U.S. business hours.
  • Opportunity to contribute to revenue protection and cash flow acceleration.
  • Interview process includes initial screening, client interview, offer, and onboarding.

Interested in this position?

Apply directly on the company website

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