IT Operations Specialist

1 hour, 42 minutes ago
Mid Level
Customer and Technical Support
Unity

Unity

Unity is the top platform for real-time 3D content creation, empowering creators across industries to bring their ideas to life with interactive 2D and 3D content.

Internet Software & Services
5K-10K
Founded 2004

Description

  • Provide technical support for macOS and Windows computers.
  • Work in accordance with SLAs and company IT policies.
  • Manage and prioritize an individual ticket queue in the IT ticketing system.
  • Maintain and update the IT knowledge base and internal resources.
  • Deliver high-quality customer support to employees worldwide.
  • Resolve user issues efficiently and troubleshoot technical problems.
  • Take initiative on IT projects and automation tasks as needed.
  • Support smooth day-to-day IT operations for internal teams.

Requirements

  • Strong problem-solving skills and the ability to learn new technologies quickly.
  • Hands-on experience with storage management.
  • Familiarity with ITIL practices; certification is a plus.
  • Ability to work with and manage IT ticketing systems.
  • Proficiency in both oral and written communication.
  • Experience working in both macOS and Windows environments.
  • Strong English communication skills for frequent global collaboration.
  • Experience supporting meeting rooms and Zoom conference rooms is a plus.
  • Advanced knowledge of ticketing systems and workflows is a plus.
  • Additional IT certifications such as Microsoft, Apple, or Cisco are a plus.
  • Relocation support is not available for this position.
  • Work visa or immigration sponsorship is not available for this position.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Commute subsidy.
  • Employee stock ownership.
  • Competitive retirement and pension plans.
  • Generous vacation and personal days.
  • Support for new parents through leave and family-care programs.
  • Mental health and wellbeing programs and support.
  • Training and development programs.
  • Employee Resource Groups.
  • Global Employee Assistance Program.
  • Office food and snacks.
  • Volunteering and donation matching program.

Interested in this position?

Apply directly on the company website

Apply Now

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