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Care Solutions Consultant

1 month, 3 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised
View All Jobs 16

Description

  • Manage a steady flow of inbound and outbound calls with potential clients and their families.
  • Listen to client needs and match them to appropriate care solutions.
  • Clearly communicate services, ask for commitment, and schedule follow-up consultations.
  • Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
  • Use CRM tools such as Salesforce to track activity and follow up consistently.
  • Connect with potential clients by phone, email, chat, and text to understand needs and explain how Home Instead can help.
  • Maintain quality, empathy, and accuracy across every client interaction.
  • Work a set schedule, including every fourth weekend, with evening and weekend availability.
  • Participate in virtual onboarding and initial three-week training with active on-camera attendance.

Requirements

  • 3+ years of phone-based sales or customer service experience, including inbound and outbound calls.
  • Bachelor’s degree or equivalent professional experience required.
  • Experience in a high-volume call center environment.
  • Comfort working in a metrics-driven environment with goals and incentives.
  • Strong empathetic communication skills with the ability to balance compassion and confident sales execution.
  • Experience working remotely, managing time effectively, and staying connected to a virtual team.
  • Experience in home care, healthcare, or senior services is a strong plus.
  • Evening and weekend availability required.
  • Attendance for the initial three-week virtual training period, Monday through Friday, 9:00 am–5:00 pm Central Time, is mandatory.
  • Active on-camera participation during virtual training is required.

Benefits

  • Hourly pay range of $19.90–$22.10.
  • Tiered monthly bonus structure with a starting payout of $300 at 100% of target and additional upside for overachievement.
  • Equity and 401(k) with up to a 4% match.
  • Medical, dental, and vision coverage, including a zero-cost employee medical plan.
  • Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance.
  • Voluntary additional Life Insurance option.
  • Generous time off program.
  • Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

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