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Customer Service - Event Expert

14 hours, 12 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
GitHub JIRA Looker
Apply Now
SeatGeek

SeatGeek

SeatGeek is a ticket search engine that enables users to find and purchase tickets for live sports, concert, and theater events. Founded in 2009, SeatGeek offers a Deal Score feature to help users find the best ticket deals, interactive seating charts ...

Media
251-1K
Founded 2009
$400M raised
View All Jobs 6

Description

  • Provide specialized customer support through email, chat, and phone, including SeatGeek Enterprise customer phone support.
  • Resolve customer issues across a high volume of daily contacts.
  • Use customer metrics and consumer insights to improve SeatGeek’s service and operations.
  • Work with managers to evaluate performance against peer and success benchmarks.
  • Use tools such as Talkdesk, Zendesk, Slack, Google business tools, Github, Looker, and Jira in daily work.
  • Attend weekly one-on-one and group strategy meetings.
  • Handle more specialized and escalated customer contacts as expertise grows.
  • Contribute time and ideas to improve Customer Experience and SeatGeek overall.
  • Work weekends and some holidays as part of a 7-day, 365-day support schedule.

Requirements

  • Bachelor's degree or equivalent experience.
  • Experience working in customer service.
  • Experience at a tech startup or high-volume company is a plus.
  • Strong communication skills and the ability to converse with a wide range of people.
  • Ability to use data to make decisions and build persuasive arguments.
  • Passion for technology, customer experiences, and live events.
  • Ability to stay calm and composed under pressure.
  • Strong work ethic.
  • Ability to adapt responsibilities based on business seasonality and technology changes.
  • Reliable high-speed internet with at least 35 Mbps, with 50+ Mbps strongly preferred.
  • Spanish proficiency is a plus.
  • Ability to work weekends and one of the following 8-hour shifts: 9am-5pm ET or 5pm-1am ET.

Benefits

  • Discretionary annual bonus.
  • Flexible work environment with optional office access or fully remote work.
  • WFH stipend for home office setup.
  • Generous PTO.
  • Up to 16 weeks of fully paid family leave.
  • 401(k) matching.
  • Student loan matching program.
  • Health, vision, dental, and life insurance.
  • Up to $25k toward family building, reproductive health services, and gender-affirming care.
  • $500 per year for wellness expenses.
  • Subscriptions to Headspace, Headspace Care, and One Medical.
  • $360 per quarter for tickets to live events.
  • Annual subscription to Spotify, Apple Music, or Amazon Music.
  • Hourly pay of $23.50.

Interested in this position?

Apply directly on the company website

Apply Now

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