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Technical Account Manager

9 hours, 41 minutes ago
Mexico
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
teamified.com

teamified.com

teamified.com specializes in enhancing the rental experience for property owners by showcasing their businesses and maximizing brand loyalty, ultimately helping them increase rental revenue while reducing stress.

Hotels, Restaurants & Leisure
Founded 2020
View All Jobs 7

Description

  • Serve as the primary technical contact for strategic accounts from post-sale through renewal.
  • Conduct technical health checks, platform audits, and configuration reviews.
  • Develop technical success plans aligned with customer goals and platform maturity.
  • Diagnose technical challenges and recommend configurations, workflow redesigns, and integrations.
  • Manage technical escalations with Engineering and Product through resolution.
  • Analyze support trends to improve training, documentation, and product capabilities.
  • Identify upsell, cross-sell, and professional-services opportunities.
  • Build relationships with customer stakeholders and executive sponsors through reviews and steering committees.
  • Deliver technical training, enablement, and best-practice guidance.
  • Represent customer feedback internally and collaborate with Customer Success Managers on account strategies.

Requirements

  • 5+ years of experience in technical account management, solutions engineering, implementation, or a customer-facing technical SaaS role.
  • Experience managing enterprise customer relationships focused on retention and revenue expansion.
  • Proficiency with platform configuration, APIs, integrations, data flows, and complex software troubleshooting.
  • Experience conducting technical audits, health checks, and customer solution design.
  • Ability to explain complex technical concepts as clear business value for nontechnical stakeholders.
  • Experience engaging C-level and senior executive stakeholders.
  • Experience working in a startup or scale-up environment.
  • Strong project management skills across multiple concurrent accounts.
  • Excellent written and verbal communication, attention to detail, critical thinking, and problem-solving skills.
  • A collaborative attitude, sense of humor, and interest in working within a close-knit team.

Benefits

  • Flexible working hours and location, with an emphasis on energy management.
  • Access to online learning platforms and a professional development budget.
  • Collaborative, no-silos environment supporting learning and growth.
  • Team lunches, social events, and opportunities for creative input.
  • Leave benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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