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Senior Technical Account Manager

1 month, 1 week ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Android Digital Marketing Email Marketing iOS Java Linux macOS Python Swift
Apply Now
Airship

Airship

Airship provides an enterprise SaaS platform that enables brands to enhance the entire lifecycle of mobile app experiences, facilitating customer engagement through targeted messaging and interactive features that foster loyalty and drive valuable acti...

Internet Software & Services
251-1K
Founded 2009
$3M raised
View All Jobs 4

Description

  • Serve as the primary technical contact for strategic enterprise clients.
  • Own customer escalations, coordinating rapid resolution and stakeholder communication.
  • Lead technical account planning and recurring business reviews.
  • Advise clients on complex integrations, architecture, and system optimization.
  • Represent enterprise customer needs to Product and Engineering teams.
  • Mentor and coach Technical Account Managers and support onboarding.
  • Identify opportunities to expand Airship’s footprint within client organizations.
  • Create advanced documentation, best-practice guides, and technical content.
  • Develop and implement Technical Account Management policies and procedures.
  • Use AI tools to automate processes, improve efficiency, and anticipate customer needs.

Requirements

  • 7+ years of technical, client-facing experience with enterprise accounts.
  • Advanced ability to read and write Python, Java, Swift, or a similar object-oriented language.
  • Strong knowledge of APIs and complex system integrations.
  • Familiarity with Linux and/or Mac OS X command-line environments.
  • Experience with iOS and Android platforms and development tools.
  • Experience with digital marketing solutions and SaaS environments.
  • Demonstrated success mentoring and supporting team members.
  • Ability to build relationships with marketers, technical architects, and executives.
  • Excellent written, verbal, and presentation communication skills.
  • Preferred: Spanish or Portuguese proficiency, digital wallet experience, email/SMS compliance knowledge, or relevant certifications.

Benefits

  • Fully remote, digital-first work environment with a monthly remote-work stipend.
  • Starting salary of $100,000–$125,000 USD annually.
  • Stock options included with all offers.
  • Medical, dental, and vision insurance for employees and dependents.
  • Flexible time off, paid holidays, parental leave, and volunteer time off.
  • Mental health and wellness resources.
  • Employer-subsidized life insurance and short- and long-term disability coverage.
  • Mentorship and professional growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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