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Field Services Enablement Specialist, Technical Consulting

2 hours, 38 minutes ago
United States
Full-time
Senior
Implementation Engineer
Customer and Technical Support
Agile Confluence GitHub Java JIRA Python REST API
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Honda Ridgeline Owners Club Forums

Honda Ridgeline Owners Club Forums is a forum community for Honda Ridgeline owners to discuss reviews, accessories, performance, care, mods, and more.

Professional Services
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Description

  • Serve as the primary subject matter expert for technical implementation methodology, including API integrations, ETL workflows, data migrations, and system-to-system connectivity.
  • Partner with Product Management to translate product capabilities and customer feedback into scalable implementation standards and best practices.
  • Define, document, and continuously improve standardized implementation methodologies for technical integration workstreams.
  • Build and maintain a delivery assurance framework that ensures partner-led implementations meet quality standards.
  • Enable third-party consulting partners through onboarding, training, office hours, documentation, and shadowing opportunities.
  • Develop and own technical learning paths and curriculum for Ridgeline Academy to prepare internal and partner consultants to lead implementations independently.
  • Provide strategic guidance on complex customer implementations and technical design decisions.
  • Collaborate with consulting teams, sales teams, and implementation partners to design scalable integration solutions.
  • Identify implementation inefficiencies, drive process improvements, and lead change management efforts across the services organization.
  • Capture insights from customer implementations and partner engagements to influence product enhancements, implementation tooling, and delivery methodologies.

Requirements

  • 5+ years of experience implementing enterprise SaaS solutions with a strong emphasis on technical integrations.
  • Experience implementing B2B software, ideally within the investment management or financial services industry.
  • Deep understanding of API-based integrations, ETL concepts, system-to-system integrations, and enterprise integration architectures.
  • Experience with REST APIs and modern integration platforms such as Workato, MuleSoft, Boomi, or similar iPaaS solutions.
  • Working knowledge of Python or Java used within implementation or integration environments.
  • Experience building, standardizing, or improving implementation methodologies across multiple customer engagements.
  • Demonstrated experience enabling, mentoring, onboarding, or training consultants, partners, or customer-facing teams.
  • Ability to influence and drive adoption of new implementation standards without direct management authority.
  • Strong consulting presence with excellent written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
  • Experience partnering with Product Management to influence product direction through implementation insights and customer feedback.
  • Strong curiosity, attention to detail, and a passion for continuously improving implementation quality and operational efficiency.
  • Willingness to learn cutting-edge technologies while cultivating expertise in a business domain.
  • An aptitude for problem solving and clear communication in fast-paced environments.
  • Must be work authorized in the United States without the need for employer sponsorship.
  • Preferred: experience implementing investment management platforms or front-, middle-, and back-office investment workflows.
  • Preferred: familiarity with vendors and integration patterns commonly used within the investment management industry.
  • Preferred: experience with Workato, MuleSoft, or similar enterprise integration platforms.
  • Preferred: experience building learning programs, certification content, or enablement curriculum.
  • Preferred: experience leading partner enablement or consulting partner ecosystems.
  • Preferred: familiarity with Agile development methodologies and tools such as JIRA, Confluence, GitHub, and Slack.

Benefits

  • Starting salary range of $143,000 - $179,000 OTE, with $158,000 - $197,000 OTE in select locations including the San Francisco Bay Area and New York City Metro Area.
  • Eligibility to participate in the Company Stock Plan subject to the applicable Stock Option Agreement.
  • Unlimited vacation.
  • Educational reimbursements.
  • Wellness reimbursements.
  • $0 cost employee insurance plans.
  • Opportunities for career advancement and direct impact on the product.
  • Remote and hybrid work options indicated by #LI-Remote and #LI-Hybrid.

Interested in this position?

Apply directly on the company website

Apply Now

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