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Education Professional

3 weeks, 6 days ago
India
Full-time
Mid Level
Training Specialist
Customer and Technical Support
CSS HTML JavaScript REST API
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 87

Description

  • Deliver instructor-led training sessions, hands-on labs, and workshops on the Cognigy platform.
  • Facilitate interactive learning for technical and business audiences in virtual and in-person settings.
  • Explain and demonstrate Cognigy concepts including flow logic, NLU, context variables, API integrations, Voice Gateway, xApps, and webchat embedding.
  • Evaluate learner progress, provide coaching during sessions, and connect platform capabilities to real-world use cases.
  • Support the creation, maintenance, and validation of training materials, lab guides, and assessments.
  • Partner with the eLearning team to identify curriculum gaps and support new learning path development.
  • Engage with customers to understand training needs and tailor delivery to adoption goals.
  • Provide post-training support to reinforce learning outcomes and confident platform use.
  • Collaborate with Product, Delivery, consultants, training coordinators, and SMEs to keep curriculum aligned with platform updates and field feedback.
  • Stay current on platform changes and adult learning developments while sharing knowledge across teams.

Requirements

  • 3–5+ years of experience delivering technical instructor-led training to customer or enterprise audiences.
  • Excellent presentation and facilitation skills with the ability to explain complex technical concepts to technical and non-technical audiences.
  • Background in a technical, customer-facing role such as technical training, consulting, or solution enablement in a SaaS or enterprise software environment.
  • Working knowledge of conversational AI or AI Agent platforms such as Cognigy, Amelia, or similar.
  • General technical literacy with API and integration concepts, including REST and webhooks.
  • Comfort with flow logic, variables, scripting, and web technologies such as HTML, JavaScript, and CSS.
  • Strong self-learning ability and a track record of quickly mastering new products and features.
  • Ability to work independently in a global, fast-paced environment and deliver virtual sessions across multiple time zones.
  • Cognigy Mastery Certification, or willingness to obtain it within 90 days.
  • Experience with contact center platforms such as NiCE CXone, Genesys, or Avaya.
  • Background in instructional design or adult learning principles such as ADDIE or Kirkpatrick.
  • Familiarity with voice channel development and telephony concepts.
  • Understanding of contact center operations and customer experience.

Benefits

  • Opportunities across multiple roles, disciplines, domains, and locations within a global company.
  • Fast-paced, collaborative, and creative work environment.
  • Chance to learn and grow in a market-leading organization.
  • Internal career growth opportunities across NiCE.
  • Equal opportunity employer status with fair consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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