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Customer Success Manager

1 day, 15 hours ago
Mexico, Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Asana CRM ERP JIRA Monday.com Salesforce
Apply Now
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250
View All Jobs 51

Description

  • Own the customer onboarding experience from kickoff through go-live.
  • Serve as the primary account manager for an assigned portfolio of customers.
  • Lead customer implementation projects and track timelines, milestones, and success metrics.
  • Partner with customers to understand workflows, business objectives, and implementation requirements.
  • Gather business requirements and translate them into system configurations.
  • Configure software solutions to match customer workflows and industry best practices.
  • Guide customers through change management during transitions from legacy or non-integrated systems.
  • Drive customer adoption through training, best practices, and strategic guidance.
  • Work with AI-powered tools and internal APIs to support customer workflows and solutions.
  • Collaborate with Product, Engineering, and Support to resolve issues and improve customer experience.
  • Monitor customer health, identify risks, and develop success plans for retention and growth.
  • Maintain accurate documentation of implementation progress, requirements, and account activity.
  • Manage multiple implementations and strategic accounts simultaneously.

Requirements

  • 3–5 years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Professional Services, Onboarding, or a related customer-facing role in B2B SaaS or technology.
  • Proven experience managing customer relationships beyond implementation with an account management mindset.
  • Hands-on experience leading customer onboarding and implementation projects from discovery through go-live.
  • Strong technical aptitude with software platforms, system configurations, APIs, AI-enabled tools, data models, or system integrations.
  • Experience gathering business requirements, designing workflows, and configuring software solutions.
  • Experience supporting organizations through technology adoption or digital transformation initiatives.
  • Excellent communication skills with the ability to explain complex technical concepts clearly.
  • Strong organizational and project management skills with the ability to manage multiple customers and implementations at once.
  • Demonstrated problem-solving skills with a consultative, customer-first approach.
  • Experience with ERP, MRP, or other business process management systems (nice to have).
  • Experience implementing enterprise SaaS platforms for mid-market or enterprise customers (nice to have).
  • Experience in hospitality, foodservice, restaurant technology, inventory management, supply chain, or operational software (nice to have).
  • Familiarity with implementation methodologies and customer success best practices (nice to have).
  • Experience with CRM and project management tools such as Salesforce, Jira, Asana, or Monday.com (nice to have).

Benefits

  • Permanent remote work flexibility.
  • Paid time off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for support and skill-building.
  • Opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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