Client Success Manager

4 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead onboarding for newly signed clients and ensure fast, organized campaign launches.
  • Collect required assets and information needed for campaign setup.
  • Set client expectations on timelines, deliverables, and success metrics.
  • Manage a portfolio of approximately 50–60 active client accounts.
  • Build trusted long-term client relationships through strategic check-ins and business reviews.
  • Proactively manage client concerns, risks, and expectations to reduce churn.
  • Drive renewals, upsells, market expansion, service expansion, and additional product adoption.
  • Collaborate with media buying, creative, operations, and leadership teams on client priorities.
  • Track account health, update CRM records, and prioritize growth opportunities.
  • Request testimonials, reviews, and referrals from satisfied clients.

Requirements

  • Proven experience in client success, account management, customer success, account growth, or relationship management.
  • Experience managing a portfolio of client accounts.
  • Strong consultative communication and relationship-building skills.
  • Experience driving renewals, upsells, and account expansion.
  • Excellent written and verbal English communication.
  • Ability to manage multiple priorities simultaneously.
  • Strong organizational and problem-solving abilities.
  • Comfortable working independently in a fast-paced environment.
  • Experience in marketing agencies, digital advertising, SaaS, or the home services industry is preferred.
  • Background in sales, business development, or recurring revenue account growth is preferred.
  • Familiarity with CRM platforms and customer success software is preferred.
  • Experience with Google Workspace, Microsoft Office, client communication platforms, project management tools, and AI productivity tools such as ChatGPT, Claude, or Microsoft Copilot is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned to U.S. business hours.
  • Direct mentorship from leadership.
  • Opportunity to work closely with founders and executive leadership.
  • Career progression into senior client success and revenue leadership roles.
  • Two-week paid trial during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

Dragos 251-1K Professional Services

Dragos is hiring a Senior Customer Success Manager for North America to support industrial cybersecurity customers by driving adoption, retention, and measurable business outcomes.

Cybersecurity Salesforce
3 hours, 49 minutes ago

Provider Success Manager - Montgomery, Alabama

Counterpart Health 51-200 hospital & health care

Counterpart Health is hiring a Provider Success Manager to manage primary care provider partnerships and drive adoption of its Counterpart Assistant platform in value-based care settings.

4 hours, 3 minutes ago

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

CRM Salesforce
4 hours, 19 minutes ago

Provider Success Manager - Dallas-Fort Worth, Texas

Counterpart Health 51-200 hospital & health care

Counterpart Health is hiring a Provider Success Manager to manage primary care provider partnerships and drive adoption of Counterpart Assistant in value-based care workflows.

4 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers