Engagement Specialist

3 days, 14 hours ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Serve as the primary point of contact for health plan members and address questions and concerns with speed and empathy.
  • Execute phone-based outreach strategies to improve member retention and engagement.
  • Build trust through regular, empathetic communication with members.
  • Implement tailored engagement plans to increase participation in health plan benefits and wellness initiatives.
  • Listen to members to identify pain points and gather feedback on services.
  • Identify opportunities to improve the provider network and care delivery based on member feedback.
  • Collaborate with Marketing, Operations, and Clinical teams to align engagement efforts with company goals.
  • Document outreach activities and member interactions accurately in a CRM or database.

Requirements

  • Native-level English fluency with exceptional verbal and written communication skills.
  • Neutral, professional accent for clear communication with a diverse member base.
  • Strong interpersonal skills and the ability to build rapport quickly over the phone.
  • Patience and professionalism in sensitive conversations and issue resolution.
  • Ability to think on your feet and maintain a positive, can-do attitude.
  • Organizational skills for managing outreach schedules and documenting interactions accurately.
  • Proficiency using a CRM or database.
  • Prior healthcare or medical industry experience is not required.
  • Primary internet connection of at least 15 Mbps and backup internet of at least 10 Mbps.
  • Desktop or laptop with Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent, plus at least 8 GB RAM.
  • Backup device meeting or exceeding Intel Core i3 performance and functional during power interruptions.
  • Functioning webcam, noise-canceling USB headset, quiet dedicated home office space, and a smartphone for communication and verification.

Benefits

  • Flexible work-from-home or location-independent work setup.
  • Supportive, inclusive, and innovative team culture.
  • Opportunities for professional growth and career advancement.
  • Daily opportunities to learn, innovate, and make an impact.
  • Fast-paced, high-energy work environment.
  • Better work-life balance with reduced commuting time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Care Concierge, US Remote

Carewell 51-250 Health Care Providers & Services

Carewell is hiring a Remote Care Concierge to support older adults with serious chronic conditions through remote care navigation, coordination, education, and advocacy.

15 hours, 28 minutes ago

Cloud Architect - Productivity (Google Workspace/O365)

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Cloud Architect - Productivity to support global customers with Google Workspace and Microsoft 365 administration, migrations, and collaboration operations.

AWS Azure GCP Generative AI Kubernetes PowerShell
1 day, 13 hours ago

Director, Partner Success

Engine.com 1-10 Machinery

Engine is seeking a Director of Partner Success to lead its channel and Omni partner organizations, overseeing strategic enterprise integrations and driving partner-led growth for its travel and spend platform.

Microservices
1 day, 14 hours ago

Customer Success & Logistics Coordinator (High-Ticket Client Experience)

Assist World IT Services

A premium lifestyle brand is seeking a Customer Success & Logistics Coordinator to manage customer relationships, order coordination, and delivery support from first enquiry through final delivery.

1 day, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers