Engagement Specialist

3 days, 14 hours ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Serve as the primary point of contact for health plan members.
  • Execute phone-based outreach to improve member retention and engagement.
  • Build trust through regular, empathetic communication with members.
  • Implement tailored engagement plans to increase participation in health plan benefits and wellness initiatives.
  • Listen to member feedback and identify pain points and service improvement opportunities.
  • Share insights to help improve the provider network and care delivery.
  • Collaborate with Marketing, Operations, and Clinical teams on engagement strategy.
  • Resolve member questions, concerns, and complex issues promptly and professionally.

Requirements

  • Native-level English fluency is required.
  • Exceptional verbal and written communication skills with a neutral, professional accent are required.
  • Ability to build rapport quickly and handle sensitive conversations with patience and professionalism.
  • Strong problem-solving ability and a positive, can-do attitude.
  • Ability to manage outreach schedules and document member interactions accurately in a CRM or database.
  • No healthcare or medical industry experience is required; training will be provided.
  • Primary internet connection with at least 15 Mbps speed.
  • Backup internet connection with at least 10 Mbps speed and support during power outages.
  • Desktop or laptop with Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent, plus at least 8 GB RAM.
  • Backup device that meets or exceeds Intel Core i3 performance and works during power interruptions.
  • Functioning webcam, noise-canceling USB headset, quiet dedicated home office space, and smartphone for communication and verification.

Benefits

  • Inclusive, innovative team culture with support for professional growth.
  • Daily opportunities to learn, innovate, and excel.
  • Strong career growth potential with access to resources.
  • Fast-paced, high-energy work environment.
  • Remote work flexibility from home or any location.
  • Improved work-life balance with no commute.

Interested in this position?

Apply directly on the company website

Apply Now

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