Engagement Specialist

3 days, 14 hours ago
Full-time
Junior
Customer and Technical Support
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016

Description

  • Execute phone-based outreach strategies to improve member retention.
  • Build trust with health plan members through regular, empathetic communication.
  • Implement tailored engagement plans to increase participation in health plan benefits and wellness initiatives.
  • Listen to member feedback, identify pain points, and surface opportunities to improve services and care delivery.
  • Collaborate with Marketing, Operations, and Clinical teams to align engagement efforts with company goals.
  • Serve as the first point of contact for member questions, concerns, and complex issues.
  • Resolve member issues promptly and professionally while maintaining a positive experience.
  • Document member interactions and outreach activities accurately in a CRM or database.

Requirements

  • Native-level English fluency is required, with exceptional verbal and written communication skills and a neutral, professional accent.
  • Strong interpersonal skills with the ability to build rapport quickly and handle sensitive conversations with patience and professionalism.
  • Ability to think on your feet and solve member issues with a positive, can-do attitude.
  • Proficiency in managing outreach schedules and documenting interactions accurately in a CRM or database.
  • Primary internet connection of at least 15 Mbps.
  • Backup internet connection of at least 10 Mbps that can support work during a power outage.
  • Desktop or laptop with an Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor.
  • At least 8 GB RAM.
  • Functional backup device that meets or exceeds an Intel Core i3 processor and works during power interruptions.
  • Functioning webcam, noise-canceling USB headset, quiet dedicated home office space, and smartphone for communication and verification.
  • Prior healthcare or medical industry experience is not required; training will be provided.

Benefits

  • Fun, inclusive, innovative team culture.
  • Opportunities for professional growth and daily learning.
  • Strong career growth opportunities and resources.
  • Fast-paced, high-energy work environment.
  • Work-from-home or location-flexible work arrangement.
  • Improved work-life balance with no stressful commute.

Interested in this position?

Apply directly on the company website

Apply Now

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