RemoteLeaf Logo
Log in Sign up

Client Onboarding and LMS Specialist

2 hours, 38 minutes ago
Philippines
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Hire Premium Sales & Support Global Team - CrewBloom

Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services
51-250
Founded 2016
View All Jobs 128

Description

  • Lead the onboarding process for new clients and ensure a smooth transition onto the LMS platform.
  • Customize onboarding plans to match each client’s needs and goals.
  • Conduct training sessions for clients and their employees on how to use the LMS platform.
  • Develop and maintain training materials such as user guides, tutorials, and video content.
  • Prepare and deliver live LMS demonstrations for prospective clients and existing users.
  • Tailor demonstrations to highlight the features and benefits most relevant to each client.
  • Build and maintain strong client relationships as the primary point of contact.
  • Monitor client satisfaction, address concerns proactively, and manage account follow-ups.
  • Generate reports on client usage and performance metrics, and analyze trends or issues.
  • Provide customer support through inbound calls, emails, troubleshooting, and complaint resolution.

Requirements

  • Proven experience in client onboarding, training, or account management, preferably in a SaaS or LMS environment.
  • Understanding of LMS platforms and their core functionalities.
  • Excellent communication and presentation skills with the ability to engage and educate diverse audiences.
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
  • Proficiency with CRM and LMS software, as well as Microsoft Office Suite.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving skills and a customer-centric approach.
  • Primary internet connection with a minimum speed of 15 Mbps and a backup connection of at least 10 Mbps that works during a power outage.
  • Desktop or laptop with at least Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent, plus a minimum of 8 GB RAM.
  • Functional webcam, noise-canceling USB headset, quiet dedicated home office space, smartphone, and a backup device meeting at least Intel Core i3 performance and usable during power interruptions.

Benefits

  • Fun, inclusive, innovative team culture that supports professional growth.
  • Daily opportunities to learn, innovate, and make an impact.
  • Strong career growth opportunities and access to resources for advancement.
  • High-energy, engaging work environment.
  • Flexible work-from-home or any-location arrangement.
  • Improved work-life balance with no commute and more time for personal life.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Education Professional

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring an instructor-led training specialist to deliver customer education on Cognigy-powered AI agent solutions within its Global Education Services team.

India Full-time Mid Level Training Specialist
CSS HTML JavaScript REST API
1 hour, 38 minutes ago
LeanTaaS

Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

LeanTaaS 251-1K IT Services

LeanTaaS is hiring a remote Customer Success clinician to partner with health systems on workflow transformation that improves patient progression, care coordination, and operational outcomes.

United States Full-time Senior Customer Success Manager
$120k-$150k
Machine Learning
2 hours, 8 minutes ago
Modern Health

Senior Renewals Manager

Modern Health 251-1K Health Care Providers & Services

Modern Health is hiring a Senior Renewals Manager to own enterprise client renewals and expansion efforts, partnering across teams to protect revenue, manage risk, and improve forecasting.

United States Full-time Senior Account Manager Customer Success Manager
$104k-$162k
2 hours, 8 minutes ago
Marriage Reset

Senior Relationship & Marriage Coach

Marriage Reset Family Services

Marriage Reset (MM Coaching Limited) is hiring an experienced relationship and marriage coach to support clients through emotionally complex marriage and relationship challenges in a fast-growing online coaching business.

United States Canada South Africa Romania Argentina Brazil Contract Senior Account Manager Customer Success Manager
$104k-$104k
2 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers