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Senior Renewals Manager

3 weeks, 6 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised
View All Jobs 8

Description

  • Own the renewals and upsell motion for an enterprise customer portfolio to drive retention and expansion.
  • Proactively engage key decision-makers and the Client Management team to identify and mitigate renewal risks early.
  • Lead renewal negotiations and contract execution aligned with both company and client objectives.
  • Maintain accurate, timely renewal and expansion forecasting with strong pipeline and forecast hygiene.
  • Collaborate cross-functionally and with executive stakeholders to coordinate risk mitigation and drive action plans.
  • Identify and qualify upsell and cross-sell opportunities during the renewal cycle to increase share of wallet.
  • Build win-win renewal strategies that support long-term client partnerships and revenue growth.

Requirements

  • 6+ years of client success and/or account management experience within an enterprise SaaS organization.
  • Experience working with buyers in HR, People, Benefits, or Total Rewards is a plus.
  • Demonstrated track record of exceeding retention and revenue targets and protecting/growing ARR.
  • Strong organizational skills with the ability to prioritize, take initiative, and work independently or collaboratively.
  • Comfortable using Salesforce.com with a commitment to data accuracy and forecast hygiene.
  • Must maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations.
  • Immigration sponsorship is not available for this position.
  • Experience in enterprise account management or renewals is required.
  • Experience driving revenue expansion and mitigating customer risk is preferred.

Benefits

  • Medical, dental, vision, disability, and life insurance.
  • High Deductible Health Plan with Health Savings Account (HSA) option.
  • Flexible Spending Account (FSA).
  • Access to coaches and therapists through Modern Health's platform.
  • Generous time off and company-wide collective pause days.
  • Parental leave policy plus family-forming and family assistance benefits.
  • Professional development stipend.
  • 401(k) and financial planning support.
  • Annual wellness stipend, work-from-home setup stipend, and monthly cell phone reimbursement.
  • Full-time employees are eligible for the company equity program.
  • Remote work with overlapping hours expectations depending on location.
  • Compensation range of $103,680 to $162,000 USD depending on location, with some ranges including OTE and commission.

Interested in this position?

Apply directly on the company website

Apply Now

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