Account Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Serve as the primary point of contact for assigned client accounts and build strong stakeholder relationships.
  • Develop a clear understanding of client business goals, challenges, and needs.
  • Identify opportunities to introduce new solutions, expand into additional markets, and increase patient or diagnostic volume.
  • Support the development and execution of client KPIs and ensure alignment with client objectives and data exchange needs.
  • Work with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements.
  • Contribute to account growth plans and support upsell and cross-sell initiatives.
  • Monitor client satisfaction and account health, proactively addressing concerns and escalating issues when needed.
  • Coordinate with cross-functional partners in Client Success, clinical, marketing, product, operations, finance, and legal on account initiatives and contracting processes.
  • Track account performance, maintain accurate records in CRM systems such as Salesforce, and support forecasting and reporting.
  • Stay informed on industry trends and the competitive landscape to support client conversations and growth opportunities.

Requirements

  • 5+ years of experience in account management, sales, or customer-facing roles.
  • Healthcare experience preferred.
  • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred.
  • Experience supporting client accounts and working cross-functionally in a fast-paced environment.
  • Familiarity with value-based care models is a plus.
  • Strong communication and relationship-building skills.
  • Detail-oriented with the ability to manage multiple priorities and deadlines.
  • Experience with CRM tools such as Salesforce preferred.
  • Demonstrated ability to support client satisfaction, retention, and growth.

Benefits

  • Remote-first work environment with flexibility, autonomy, and trust.
  • Mission-driven culture focused on improving cardiovascular care.
  • Fast-paced, agile environment that values experimentation and iteration.
  • Culture of diversity, mutual respect, and team support.
  • Equal opportunity employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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