Strategic Account Manager- Life Sciences

2 months, 1 week ago
Full-time
Senior
Customer and Technical Support
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised

Description

  • Own and grow a portfolio of H1’s top pharmaceutical customer relationships.
  • Serve as the executive-level point of contact for strategic accounts across C-suite, regional, franchise, and business unit leaders.
  • Lead Executive Business Reviews, manage renewals, and proactively address retention risks.
  • Act as H1’s representative on customer steering committees and align customer priorities with H1’s roadmap.
  • Develop and execute multi-year account plans to drive cross-sell and upsell expansion.
  • Identify new business opportunities within existing accounts through prospecting, customer events, and networking.
  • Partner with Legal, Finance, and Revenue Operations to negotiate renewals, expansions, and complex agreements.
  • Provide structured customer feedback to Product, Marketing, and Customer Success teams to influence roadmap and go-to-market strategy.
  • Forecast quarterly revenue and pipeline while maintaining accurate CRM updates and deal progression.
  • Partner with Customer Success and Implementation teams to support onboarding, adoption, and ongoing engagement.

Requirements

  • 8+ years of experience in B2B enterprise SaaS account management, preferably in Life Sciences data, Pharma, or Medical Affairs.
  • Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
  • Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
  • Proven success driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
  • Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
  • Experience applying value-based selling methodologies to demonstrate measurable business impact.
  • Ability to thrive in a fast-paced, cross-functional environment while balancing customer advocacy and revenue growth objectives.
  • Willingness and ability to travel to customer sites approximately 20% of the time.

Benefits

  • $135,000 to $160,000 base salary per year, plus variable commission based on performance.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours and the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

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