Incident Response Deployment Manager

1 day, 2 hours ago
Full-time
Mid Level
Project and Program Management
Gritter Francona

Gritter Francona

Gritter Francona provides specialized business and IT solutions to government clients, leveraging the unique skills and dedication of service-disabled veterans to address complex strategy, technology, and management challenges.

Internet Software & Services
1-10
Founded 2013

Description

  • Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
  • Maintain communication with VA Regional Offices and other stakeholders regarding deployment schedules, release activities, outages, and implementation status.
  • Coordinate monthly Integrated Releases using ITIL service transition processes and ServiceNow for operational support, tracking, and reporting.
  • Create, update, and monitor release records in ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
  • Associate and validate Change Requests within release records to support deployment execution and governance requirements.
  • Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
  • Review software change requests and validate Application Turnover Transmittal (ATT) documentation within Serena Business Manager and related repositories.
  • Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
  • Coordinate pre-production installations to mirror production deployments and support regression testing to reduce release risk.
  • Collaborate with development, testing, infrastructure, and operational teams to resolve deployment issues and implementation risks.
  • Oversee installation and deployment activities during monthly integrated releases to support successful implementation of approved changes.
  • Support process automation and workflow improvements using SharePoint and related automation technologies.
  • Monitor deployment metrics, release status, and operational performance reporting.
  • Participate in troubleshooting and issue resolution during deployment and transition activities.
  • Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

Requirements

  • Bachelor’s degree.
  • 4+ years of experience in deployment management, release management, change management, or IT operations support.
  • Strong experience with IT service management (ITSM).
  • Experience with software deployment coordination and release management processes.
  • Experience supporting enterprise operations in a federal government environment.
  • Experience with ServiceNow (SNOW).
  • Familiarity with Jira, Power BI, Dimensions, Rational tools, Serena Business Manager (SBM), and VIP tools.
  • Experience with ITIL service transition processes.
  • Experience with SharePoint and related automation technologies (preferred).
  • Experience coordinating change control, release approvals, and deployment documentation (preferred).

Interested in this position?

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