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Middle Account Manager for Payments Team

14 hours, 13 minutes ago
Anywhere
Full-time
Mid Level
Account Manager
Sales and Business Development
Confluence CRM Figma JIRA
Apply Now
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 20

Description

  • Develop new and existing accounts into mutually beneficial partnerships aligned with client business goals.
  • Own the client relationship from a payments and operational perspective to support long-term success.
  • Analyze performance data and statistics to identify opportunities to improve client ROI.
  • Run regular customer satisfaction surveys to assess account health and improvement areas.
  • Lead payments-focused onboarding for newly signed clients and support a smooth transition into the ecosystem.
  • Collaborate with Product, Integrations, Analytics, and Support to ensure flawless technical setup and cross-functional knowledge sharing.
  • Manage commercial and operational issues quickly to reduce friction in service delivery.
  • Present product upgrades and new functionality so clients can understand and adopt the roadmap.
  • Translate client needs and pain points into structured feedback for development teams.
  • Identify upsell and cross-sell opportunities based on emerging client challenges.

Requirements

  • 2+ years of experience in the iGaming industry in a customer-facing or account management role.
  • Advanced MS Office proficiency, especially Excel for data analysis and PowerPoint for client presentations.
  • B2-level English with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work with mid-level autonomy, drive tasks independently, and know when to escalate.
  • Strong prioritization and critical-thinking skills for handling competing tasks and operational issues.
  • Basic experience with CRM/BI tools and project management software such as Jira or Confluence.
  • Basic technical understanding of web services and the software development life cycle (SDLC) is preferred.
  • Experience using Figma or Miro for collaborative planning and workflow visualization is preferred.
  • Prior experience in iGaming payments or fintech is preferred.

Benefits

  • Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
  • Paid maternity and paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work environment with tech support and coworking compensation.
  • Team events, including online, offline, and offsite gatherings.
  • Internal courses and growth programs to support learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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