Director, Account Management

1 month, 1 week ago
Full-time
Lead
Sales and Business Development
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised

Description

  • Own GMV growth and supply health across GOAT's global secondary seller base for footwear, apparel, and collectibles.
  • Translate weekly supply health data into prioritized action plans for the account management team.
  • Design, launch, and measure programs that drive supply growth, including incentives, commission programs, and listing campaigns.
  • Lead AI implementation for the account management function by identifying automatable workflows and building shipped solutions.
  • Build and manage programs for rising sellers to accelerate growth through structured support and incentives.
  • Build and manage programs for churned and at-risk sellers to detect decline early and drive reactivation.
  • Work with regional account management leads to develop a structured view of market dynamics and supply opportunities by geography.
  • Partner with Strategy and Analytics to make supply health data actionable and measure the impact of account-level actions.
  • Build a high-accountability team structure with clear ownership, performance expectations, and outcome-based operating norms.
  • Manage and develop a global team of lead account managers and their direct reports, coaching them into data-driven supply growth operators.

Requirements

  • 8-12 years of experience in account management, marketplace operations, or seller/partner management with demonstrated supply or GMV growth outcomes.
  • 3-5 years of people leadership experience, including direct management of managers.
  • Proven experience designing and running programs that changed seller or partner behavior at scale with measurable results.
  • Demonstrated experience using AI or automation tools in a commercial or operational setting with shipped solutions and outcomes.
  • Ability to translate weekly supply and performance data into team priorities and account actions independently.
  • Strong regional and market awareness, including experience building feedback loops from field teams into commercial strategy.
  • Experience in a two-sided marketplace, resale, or supply-constrained platform strongly preferred.
  • Existing seller or industry network is a plus, but not required.
  • Passion for building accountability structures, developing commercial talent, and driving outcomes over activity.

Benefits

  • Competitive base salary with a hiring range of $135,680 to $199,400 USD, depending on location and experience.
  • Geographic pay tiers aligned to the employee’s home state.
  • 401(k) retirement plan.
  • Paid time off.
  • Medical, dental, and vision insurance options.
  • Disability and life insurance options.

Interested in this position?

Apply directly on the company website

Apply Now

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