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Staff Forward Deployed Engineer

3 weeks ago
United States
Full-time
Lead
Customer Success
Software Development
CI/CD DevSecOps Docker Git GitLab Go Java Kubernetes Linux .NET PostgreSQL Redis Ruby Ruby on Rails Sidekiq Terraform TypeScript Vue.js
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 69

Description

  • Contribute production-quality code to GitLab’s product and adjacent systems.
  • Develop bug fixes, features, integrations, tooling, and performance improvements for strategic customer needs.
  • Work through GitLab’s engineering process, including issue discovery, merge requests, testing, review, and documentation.
  • Diagnose complex technical issues across product behavior, customer architecture, Git internals, CI/CD, APIs, infrastructure, and cloud environments.
  • Coordinate with Product, Engineering, Support, SRE, SA, CSA, CSM, Professional Services, and customer teams to drive resolution.
  • Translate field-discovered blockers into durable product improvements, reference architectures, and repeatable implementation patterns.
  • Drive adoption of GitLab Duo Agent Platform and resolve blockers related to AI governance, compliance, auditability, and workflow design.
  • Create thought-leadership content such as whitepapers, webinars, reference architectures, and technical strategy memos.
  • Ensure customer engagements produce durable outcomes rather than long-term dependency.
  • Guide strategic customers through adoption, retention, and technical-risk situations.

Requirements

  • Staff-level experience building, operating, or improving complex production software systems.
  • Demonstrated ability to contribute to large, mature codebases with high standards for testing, maintainability, performance, and security.
  • Strong Ruby/Rails or Go experience.
  • Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.
  • Deep understanding of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.
  • Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.
  • Ability to coordinate across multiple internal teams and customer teams without formal authority.
  • Strong written communication skills for technical narratives, architecture guidance, and reusable field/product assets.
  • Demonstrated judgment in distinguishing reusable product/platform work from customer-specific customization.
  • Direct experience with GitLab.com, Dedicated, or self-managed deployments (preferred).
  • Production experience with Ruby on Rails, Go, PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, and observability tooling (preferred).
  • Deep familiarity with Git internals, repository performance, large-scale Git usage patterns, or CI runner behavior (preferred).
  • Experience with AI-assisted development, agentic workflows, AI governance, model evaluation, context management, or prompt/workflow design (preferred).
  • Experience creating whitepapers, technical talks, architecture frameworks, RFCs, public technical writing, or internal strategy documents (preferred).
  • Background in performance engineering, SRE, platform engineering, infrastructure engineering, or distributed systems (preferred).
  • Experience working in open-source or highly asynchronous engineering environments (preferred).

Benefits

  • Base salary range of $254,000 to $297,000 USD for the listed US level.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Remote work with global hiring, subject to location eligibility for some roles.

Interested in this position?

Apply directly on the company website

Apply Now

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