Customer Success Representative (Brilliant Harvest)

58 minutes ago
Full-time
Mid Level
Customer and Technical Support
AltaML

AltaML

AltaML specializes in developing and commercializing machine learning software products, offering AI-driven solutions to revolutionize operations, minimize risks, and drive revenue for businesses.

IT Services
51-250
Founded 2018

Description

  • Support, train, and guide dealer and farmer users throughout their platform experience.
  • Drive adoption and expansion of the platform within dealership operations.
  • Create release notes, video tutorials, training materials, and product documentation.
  • Deliver product demonstrations and onboarding sessions remotely and in person.
  • Collect field feedback, document bugs, and inform product improvements.
  • Collaborate with Product and Sales teams to support retention and account growth.
  • Track usage metrics and develop strategies to increase user engagement.

Requirements

  • Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales or support.
  • Understanding of the day-to-day needs of farm equipment dealers and farmers.
  • Strong communication and presentation skills.
  • Organized, proactive, and committed to customer success.
  • Comfort with technology and ability to help non-technical users adopt software.
  • Experience creating tutorials, product videos, or documentation, with marketing support.
  • Ability to work full-time in a remote-first environment.

Benefits

  • Remote-first role with a flexible work environment.
  • Competitive compensation, ESOP, and benefits.
  • Collaborative culture focused on growth, learning, and impact.
  • Opportunity to work with AI technology transforming agriculture and equipment operations.
  • Opportunity to join a high-performing team led by an experienced agriculture entrepreneur.

Interested in this position?

Apply directly on the company website

Apply Now

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