Trial Experience Apprentice

1 hour, 40 minutes ago
Internship
Entry Level
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Respond to customer calls, chats, texts, and emails while providing a friendly first impression.
  • Greet customers, manage the video meeting waiting room, and maintain the call queue.
  • Schedule appointments, update calendars, and set reminders for the team.
  • Record customer information and route tasks to the appropriate team member through the CRM.
  • Set up basic customer account information and maintain spreadsheets.
  • Send customer experience surveys and monitor systems for issues.
  • Escalate urgent customer concerns for prompt handling.
  • Participate in product training and team meetings.
  • Support task-pipeline organization and take on additional duties as business needs change.

Requirements

  • High school diploma or GED, or currently working toward one.
  • Strong English communication skills and the ability to explain information clearly.
  • No prior experience required; customer service, call handling, or scheduling experience is preferred.
  • Friendly and professional phone, email, and chat communication style.
  • Strong organization, listening, patience, and multitasking skills.
  • Ability to adapt communication style to different customers.
  • Comfortable working remotely on camera from a quiet workspace.
  • Reliable high-speed home internet.
  • Willingness to work flexible shifts, including nights, weekends, mornings, or holidays.
  • Comfortable using a Mac with multiple monitors and learning Google Suite, Google Calendar, Zoom, Slack, and Excel.

Benefits

  • Six-month apprenticeship with training provided.
  • Monthly stipend of 32,000.
  • Remote work from India.
  • Scheduled shift: 11:00 PM–8:00 AM CST, Wednesday through Sunday.
  • Programme start date: November 2026.
  • Apprenticeship governed by applicable Indian apprenticeship policies and regulations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Representative (Brilliant Harvest)

AltaML 51-250 IT Services

Brilliant Harvest is seeking a Customer Success Representative to help farm equipment dealers and farmers adopt, use, and gain value from its conversational AI platform.

1 hour, 25 minutes ago

Customer Experience Director (Philadelphia, PA)

B Lab 51-250 Diversified Consumer Services

B Lab is hiring a Director, Customer Experience to lead its global customer experience function, improving how businesses and B Corps engage with certification, products, and services while increasing satisfaction, adoption, retention, and operational effectiveness.

CRM
1 hour, 40 minutes ago

Member Services Associate - Work From Home

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

1 hour, 40 minutes ago

Customer Experience Director (New York, NY)

B Lab 51-250 Diversified Consumer Services

B Lab is seeking a Director, Customer Experience to lead its global customer experience function, improving how businesses and B Corps engage with certification, products, and services throughout the customer lifecycle.

CRM
1 hour, 40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers