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Manager, Professional Services Engineers

3 weeks, 2 days ago
Europe
Full-time
Lead
Program Manager
Project and Program Management
DevSecOps GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 160

Description

  • Lead and manage a team of Professional Services Engineers across Europe, supporting growth, performance, and day-to-day delivery.
  • Develop team members through regular 1:1s, coaching, feedback, and career conversations.
  • Own delivery outcomes across the team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
  • Monitor project health, identify delivery risks early, and intervene or escalate as needed to keep customer work on track.
  • Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support services engagements.
  • Track utilization, customer satisfaction, and escalation trends to improve team performance and operational effectiveness.
  • Act as a senior escalation point for complex customer situations and help drive resolution.
  • Contribute to continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards.
  • Support consistent delivery across implementation projects, migrations, and customer statements of work in a remote, asynchronous environment.

Requirements

  • Significant experience leading and developing high-performing technical teams in a customer-facing environment.
  • Strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area.
  • Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.
  • Proven ability to navigate customer escalations, balance competing priorities, and drive outcomes in complex situations.
  • Strong collaboration skills with cross-functional partners such as Sales, Customer Success, and Technical Architects.
  • Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills.
  • A delivery mindset focused on accountability, quality, and measurable results.
  • Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.
  • Experience working with enterprise customers across implementation, migration, or advisory engagements (preferred).

Benefits

  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Home Office Support.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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