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CX Resource & Staffing Manager, EMEA

6 days, 10 hours ago
United Kingdom
Full-time
Junior
Operations Manager
Project and Program Management
DevSecOps GitLab
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GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
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Description

  • Manage staffing and allocation activities across assigned EMEA engagements, matching resources to project requirements, schedules, and regional needs.
  • Maintain resource allocations in Kantata and identify scheduling conflicts, coverage gaps, and delivery-impacting changes.
  • Monitor utilization and allocation health to surface over-allocation, under-allocation, and bench risks early.
  • Prepare recurring staffing views, dashboards, and operational updates for delivery leadership.
  • Coordinate resource request workflows from intake through assignment to ensure consistent handling.
  • Support cross-team and cross-region resource sharing to meet broader delivery needs.
  • Maintain accurate workforce data, including skills, certifications, language capabilities, and availability.
  • Improve process adoption, workflow consistency, forecasting, and capacity planning over time.

Requirements

  • Experience in professional services operations, resource coordination, staffing, delivery operations, or a similar environment.
  • Strong organizational skills and attention to detail with the ability to manage multiple priorities.
  • Comfort working in PSA, scheduling, CRM, or similar systems; Kantata experience is a plus.
  • Solid analytical skills and confidence using spreadsheets, dashboards, and operational data.
  • Clear communication skills for working with delivery managers, project managers, and peers.
  • A practical, process-oriented approach to improving workflow quality, request handling, and data hygiene.
  • Ability to work well in a remote, asynchronous environment.
  • Interest in growing from tactical execution into forecasting, capacity analysis, and workforce planning.

Benefits

  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental Leave.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote, asynchronous work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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