Partnerships and Growth Representative

3 weeks, 4 days ago
Full-time
Junior
Sales and Business Development
Getlabs

Getlabs

Getlabs provides at-home lab collections with phlebotomists coming to your home to collect labs for testing at Labcorp and Quest, aiming to deliver outstanding healthcare to all.

Health Care Providers & Services
51-250
Founded 2018
$23M raised

Description

  • Serve as the primary point of contact for a portfolio of partners after implementation.
  • Deliver proactive, high-touch customer support and relationship management for partner accounts.
  • Build trusted relationships with operational, clinical, and executive stakeholders.
  • Manage partner escalations from start to resolution with clear communication and follow-up.
  • Understand partner business goals and recommend solutions that support their objectives.
  • Drive utilization, adoption, engagement, and retention across assigned accounts.
  • Conduct portal demonstrations, training, and onboarding sessions for partner teams.
  • Identify opportunities for expansion, cross-selling, and account growth.
  • Lead partner initiatives and coordinate implementation of workflows, enhancements, and product launches.
  • Maintain project plans, documentation, reporting, and activity in Salesforce CRM.
  • Act as a liaison between Business Development and internal teams including Operations, Clinical, Engineering, Finance, Patient Experience, Product, and Operations.
  • Monitor partner performance against SLAs, KPIs, and other operational metrics and recommend improvements.

Requirements

  • Requirements were not specified in the posting.
  • Highly organized, responsive, and proactive approach to managing priorities.
  • Ability to manage multiple priorities while maintaining partner satisfaction and execution focus.

Interested in this position?

Apply directly on the company website

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