RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

6 hours ago
Argentina
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
Apply Now
Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017
View All Jobs 95

Description

  • Diagnose and resolve complex technical issues for clients using the platform.
  • Own support tickets from first response through resolution and ensure follow-through.
  • Collaborate with the right internal teams when issues require escalation or cross-functional input.
  • Serve as the voice of the customer by sharing client feedback that informs the product roadmap.
  • Investigate technical problems using web fundamentals, browser dev tools, and code inspection when needed.
  • Communicate clearly and proactively with clients and internal stakeholders throughout the support process.
  • Maintain a high level of ownership and ensure tickets and commitments do not fall through the cracks.
  • Use AI tools as a regular part of day-to-day support work and continue building fluency with them.

Requirements

  • 3+ years of experience in technical support for a SaaS product.
  • C1-level English proficiency, both written and spoken, with the ability to communicate clearly in a technical context.
  • Russian-speaking team environment; ability to work effectively within that communication context is expected.
  • Strong understanding of how the web works, including HTML, CSS, and JavaScript.
  • Comfort reading code and using browser developer tools.
  • Strong analytical and troubleshooting skills.
  • High ownership mindset with the ability to follow through, meet deadlines, and communicate proactively when priorities change.
  • Ability to work a fixed schedule from 9:00–18:00 Eastern Time (New York).
  • Experience with Intercom or similar ticketing systems is preferred.
  • Experience writing Help Center or knowledge base articles is preferred.
  • Experience with API troubleshooting or integration support is preferred.

Benefits

  • Compensation of up to $2,200 gross per month.
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and workspace equipment.
  • English learning courses.
  • Relevant professional education.
  • Gym or swimming pool benefit.
  • Remote working and co-working options.
  • Equity options as part of a long-term, meaningful contribution focus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Anduril Industries

OT Support Operator, Second Shift

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring an OT Support Operator to support hardware deployment, imaging, and hands-on technical operations for factory systems across the Anduril Connected Factory.

United States Full-time Junior Operations Specialist Technical Support Engineer
$67k-$88k
6 hours ago
Chainguard

Customer Support Manager

Chainguard 51-250 Internet Software & Services

Chainguard is hiring an AMER Technical Support Engineering Manager to lead escalation operations, team development, and support tooling for a global follow-the-sun support organization within Engineering.

United States Full-time Lead Customer Support Technical Support Engineer
$140k-$165k
DevSecOps Kubernetes Linux LLM
6 hours, 15 minutes ago
Penumbra

Vascular Clinical Specialist (Central GA)

Penumbra 1K-5K Health Care Providers & Services

Penumbra is hiring a remote Vascular Clinical Specialist in Central Georgia to support regional sales teams with clinical case coverage, customer education, and market development for interventional products.

United States Full-time Mid Level Sales Engineer Technical Support Engineer
$80k-$120k
6 hours, 30 minutes ago
Pingwind

Help Desk Customer Service Technician

Pingwind 51-250 Internet Software & Services

PingWind is hiring a remote Help Desk Customer Service Technician to support the Department of Veterans Affairs' Veterans Benefits Management System by resolving escalated user issues and helping keep service desk operations running smoothly.

United States Full-time Mid Level Technical Support Engineer
6 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers