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Help Desk Customer Service Technician

1 month, 1 week ago
United States
Full-time
Mid Level
Technical Support Engineer
Database Administration
Apply Now
Pingwind

Pingwind

Pingwind specializes in providing cybersecurity, information technology, and supply chain services to assist clients in securing their information, modernizing their systems, and optimizing performance.

Internet Software & Services
51-250
Founded 2012
View All Jobs 28

Description

  • Analyze application issues, document findings, and resolve or escalate tickets as needed.
  • Support escalated requests from the Enterprise Service Desk Tier 1 for VBMS users.
  • Participate in daily operational calls with stakeholders to review high-priority issues and new concerns.
  • Troubleshoot PC setup, browser optimization, access issues, and network problems using remote tools.
  • Track and manage incidents in ServiceNow from initial intake through resolution.
  • Support enterprise application users ranging from entry-level employees to supervisors.
  • Coordinate, research, and analyze special projects and reports as needed.
  • Work independently while maintaining accuracy and timely completion of multiple tasks.

Requirements

  • High school diploma required.
  • 3+ years of experience required.
  • Must be a U.S. citizen or permanent resident and eligible for Public Trust clearance.
  • Working knowledge of web-based applications and data access mechanisms.
  • Experience with database management and administration tools.
  • Experience with enterprise-level applications.
  • ITIL experience.
  • Experience using ServiceNow ticketing system.
  • Specialized training in system configuration.
  • Ability to maintain confidentiality of information processed or prepared.
  • Preferred: strong communication and collaboration skills.
  • Preferred: technical support experience.
  • Preferred: ability to manage multiple tasks, interruptions, and time-sensitive deadlines.
  • Preferred: ability to adapt to and learn new technologies quickly.
  • Preferred: ability to work independently and maintain effective working relationships.

Benefits

  • 11 federal holidays.
  • Paid time off accrued each pay period.
  • Parental leave.
  • Three medical plan choices with generous employer contribution.
  • Dental and vision insurance.
  • Company-paid short-term and long-term disability coverage.
  • Company-paid life and AD&D insurance.
  • 401(k) with competitive matching and vesting schedule.
  • Continuing education assistance.
  • Flexible spending accounts for medical, dependent care, and commuter expenses.
  • Employee Assistance Program and wellness benefits, including Calm Health and WellHub gym subsidy.
  • 529 college savings plan, legal insurance, and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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