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Learner Experience Manager, Simplilearn

2 weeks, 6 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Machine Learning Salesforce Tableau
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Fullstack Academy

Fullstack Academy

Fullstack Academy: Top-ranked coding bootcamp in NYC & online, transforming individuals into skilled developers for top tech companies.

Diversified Consumer Services
11-50
Founded 2012
View All Jobs 17

Description

  • Act as the primary point of contact for high-priority learner escalations and classroom issues.
  • Investigate and resolve learner concerns by coordinating with operations, product, support, quality, and other cross-functional teams.
  • Provide timely, accurate, and empathetic responses to learner problems across live sessions, Slack, email, and 1:1 conversations.
  • Track escalation trends, identify root causes, and help prevent recurring issues.
  • Maintain clear documentation of cases, actions taken, and outcomes.
  • Manage classroom satisfaction, student engagement, and learner readiness for graduation and career outcomes.
  • Liaise with enrollment, delivery, and reversal teams to support onboarding and retention efforts.
  • Proactively communicate onboarding expectations and adjustments to reduce early reversals.
  • Compile weekly and monthly reports on friction points, key issues, and retention opportunities.
  • Support learner community-building, engagement events, and career services administrative tasks for graduates.

Requirements

  • Post-secondary education in a tech or education field.
  • Passion for the tech and education industries and motivation to support upskilling and career mobility.
  • Experience in education, teaching, instructional coaching, academic operations, or learning and development.
  • Experience working in a growth environment with a dynamic role and changing responsibilities.
  • Strong attention to detail and project management skills.
  • Ability to work independently while collaborating virtually with internal teams and leadership.
  • Track record of delivering strong customer and stakeholder satisfaction.
  • Positive attitude, professionalism, and a strong interpersonal presence.
  • Experience managing others is a plus.
  • 2+ years of experience in a technical role such as data analytics or AI/ML is preferred.
  • Experience using learning management systems is preferred.
  • E-learning experience is preferred.
  • Educational industry background is preferred.
  • Experience with Salesforce, Google Sheets, Tableau, or similar tools is preferred.
  • Technical knowledge of the AI industry is preferred.
  • Availability to work weekday hours between 10:00 AM–6:00 PM EST or 12:00 PM–8:00 PM EST.
  • Willingness to follow a rotating weekly days-off schedule of Friday/Saturday or Sunday/Monday.

Benefits

  • On-Target Earnings (OTE) of $55,000 annually, plus benefits.
  • Equal Employment Opportunity commitment to an inclusive workplace.
  • Employment decisions made without regard to protected characteristics under applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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