EverSpark - Account Manager/Customer Success Manager (Jewellery)

1 hour, 29 minutes ago
Full-time
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
  • Communicate with customers via email, phone, and messaging platforms to provide a responsive, high-touch experience.
  • Review customer submissions, identify missing or unclear details, and ask clarifying questions to refine requirements.
  • Translate customer needs into clear internal instructions for design and production teams.
  • Help customers understand pricing, material, and design trade-offs.
  • Coordinate with CAD, production, and operations teams to support smooth project execution.
  • Track order progress from design through manufacturing and delivery.
  • Ensure required materials and specifications are received and escalate production or technical issues when needed.
  • Follow up on pending approvals, missing inputs, and stalled orders to keep work moving.
  • Maintain accurate notes and updates in internal systems and support workflow improvements.

Requirements

  • Excellent written and spoken English.
  • Strong comprehension and ability to communicate clearly with US customers.
  • 2+ years of experience in customer success, account management, or operations.
  • Highly organized and detail-oriented.
  • Tech-savvy and quick to learn new systems.
  • Strong problem-solving skills and an ownership mindset.
  • Comfortable working US business hours.
  • Experience in jewelry, diamonds, gemstones, or luxury products, ideally in manufacturing or production environments (preferred).
  • Experience with custom product or production-based businesses (preferred).
  • Prior exposure to SaaS platforms, marketplaces, or high-touch B2B customers (preferred).
  • Experience at companies like Rare Carat, Nivoda, or similar jewelry/diamond-tech companies is highly preferred.

Benefits

  • The role is fully remote through Frontier, a subsidiary of Fresh Prints.
  • Preferred location is India.
  • Work schedule aligned to US business hours.
  • Start date is as soon as possible.

Interested in this position?

Apply directly on the company website

Apply Now

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