Solutions Architect

1 week, 2 days ago
Full-time
Mid Level
Software Development
Fixify

Fixify

Fixify provides 24/7 IT help desk services that integrate AI technology with human support to ensure continuous productivity and user satisfaction while effectively managing costs.

Internet Software & Services
Founded 2014

Description

  • Lead discovery sessions that turn ambiguous workflows into clear technical requirements.
  • Build demos, proofs of concept, and simulations that reflect customer environments.
  • Design integration architectures across ticketing systems, Slack, IAM, and related tools.
  • Configure, test, and validate integrations to support confident customer onboarding.
  • Translate complex technical concepts into simple explanations for internal teams and customers.
  • Handle technical escalations with clarity and a path-forward mindset.
  • Help shape repeatable implementation processes and early professional services patterns.
  • Collaborate across Sales, Customer Success, Engineering, and Operations to support customer adoption.

Requirements

  • 3–5 years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Consultant, or Systems Architect.
  • Experience with IT or SaaS tooling, including ticketing systems, collaboration tools, or integration workflows.
  • Comfort working hands-on with APIs, permissions, configuration, and debugging.
  • Ability to communicate technical decisions in a simple, approachable way.
  • Mindset centered on clarity, structure, and helping people move forward.

Benefits

  • Ownership of the environments, integrations, and workflows that shape the customer experience from day one.
  • A front-row seat to how AI is transforming IT operations, with influence over customer adoption.
  • Variety in the role, including pre-sales design, architecture sessions, debugging, and improving playbooks.
  • Support for growth as the company builds scalable implementation and professional services practices.
  • A team culture that values customers, craft, and collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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